Nicholas Roberts
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
7
7
years of professional experience
Work History
Digital Team Lead
Walmart
06.2023 - 12.2023
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
Personal Shopper
Walmart
12.2021 - 06.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked productively with customers to meet order requirements and service expectations.
Personal Shopper
Hy-Vee
03.2018 - 11.2021
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked productively with customers to meet order requirements and service expectations.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Snack Bar Attendant
Plaza Lanes Family Sports Complex
04.2017 - 12.2017
- Streamlined snack bar operations for increased efficiency and reduced waste.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Trained new employees on proper food handling techniques and customer service best practices, contributing to improved team performance.
- Handled cash transactions accurately, maintaining accountability for daily revenue totals.
- Delivered exceptional customer service by attending to individual needs and preferences.
- Resolved customer complaints promptly and professionally, restoring trust in the service provided.
Education
High School Diploma -
Johnston Senior High School
Johnston, IA06.2019
Skills
- Schedule Management
- Regulatory Compliance
- Performance Monitoring
- Production Monitoring
- Quality Control
- Employee engagement
- Process improvement
- Adaptability
- Relationship building
- Coaching and mentoring
- Time management
- Delegation skills
Timeline
Digital Team Lead
Walmart
06.2023 - 12.2023
Personal Shopper
Walmart
12.2021 - 06.2023
Personal Shopper
Hy-Vee
03.2018 - 11.2021
Snack Bar Attendant
Plaza Lanes Family Sports Complex
04.2017 - 12.2017
High School Diploma -
Johnston Senior High School
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