Nicholas RODRIGUEZ
Riverview,FL
Summary
Results-driven marketing professional with prior MLB marketing experience supporting strategic marketing initiatives, coordinating campaigns, and managing digital content across multiple platforms. Adept at using email marketing platforms, CRM systems, and content management systems to drive consistent, measurable results. Highly organized, collaborative, and focused on delivering high-impact support in fast-paced marketing environments.
Overview
10
10
years of professional experience
Work History
Marketing Support Specialist
TWN Communications
Oldsmar, FL
10.2021 - Current
- Conducted research to identify target markets using online resources and databases.
- Evaluated campaign effectiveness by analyzing data from various sources, including Google Analytics.
- Assisted in creating content for digital campaigns, encompassing emails, webpages, and social media posts.
- Coordinated with Sales, Design, and IT teams to gather project requirements.
- Managed website content to ensure accuracy of information presented online.
- Supported event planning and execution through detailed organization efforts.
Internship - Sports Operations / Marketing
New York Yankees
Tampa, FL
02.2021 - 03.2021
- Assisted stadium operations in transition with modified ticketing and customer service protocols implemented as a result of COVID-19, in preparation for the 2021 spring training season.
- Trained new employees on procedures and policies to maximize team performance.
- Assisted customers with mobile ticketing services by providing in-person customer support at stadium entry points on game days.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Recommended improvements to products and services to mitigate complaints.
Internship - Sports Operations / Marketing
New York Yankees
Tampa, FL
05.2019 - 08.2019
- Gained extensive work experience through tasks varying from market research, assisting with off-site marketing events, as well as working in the ticket office on gamedays.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Server
So Gourmet Bakery / Café
Tampa, FL
05.2018 - 07.2018
- Developed valuable communication skills with both fellow employees and customers.
- Learned how to multi-task and prioritize while working in a very fast paced environment.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended drink specials and desserts to increase profits.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Assistant Coach
Academy of the Holy Names Rowing Club
Tampa, FL
05.2016 - 08.2016
- Introduced incoming high school freshman to competitive rowing and the importance of working in a team environment.
- Learned coaching and leadership skills while assisting other coaches with general rowing program responsibilities.
- Developed coaching and training plans for score development and performance enhancement.
- Notified head coach of problems with discipline, performance and other decision-making areas.
- Observed health and safety guidelines and protocols during practice sessions and game to help players avoid injuries.
- Facilitated discussions on race strategy, mental preparedness, visualization and performance.
- Collaborated with individual team members to devise personalized exercise plans focused on specific areas for improvement.
Intern
TWN Communications
Tampa, FL
05.2015 - 07.2015
- Learned general office skills, data entry, and basic accounting principles.
- Responsible for customer payment data entry and assisted the marketing team with customer survey result data entry.
Education
BBA - Marketing
La Salle University
Philadelphia, PA08.2021
High School Diploma -
H.B. Plant High School
Tampa, FL05.2017
Skills
- Market Research
- Email Marketing
- Website Management
- Data Analysis
- Data Entry
- Customer Service
- Analytical Problem-Solving Skills
- Communication Skills
- Trend Identification
- Statistical Analysis
- Microsoft Office
- AGILE Process/DevOps
References
References available upon request.
Timeline
Marketing Support Specialist
TWN Communications
10.2021 - Current
Internship - Sports Operations / Marketing
New York Yankees
02.2021 - 03.2021
Internship - Sports Operations / Marketing
New York Yankees
05.2019 - 08.2019
Server
So Gourmet Bakery / Café
05.2018 - 07.2018
Assistant Coach
Academy of the Holy Names Rowing Club
05.2016 - 08.2016
Intern
TWN Communications
05.2015 - 07.2015
BBA - Marketing
La Salle University
High School Diploma -
H.B. Plant High School
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