Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Nicholas Rogers

White Pine,TN

Summary

I am a husband and a father of three, and my family is my inspiration for waking up and doing my best everyday. I am driven in everything I do to succeed at my goals. My current goals now include finding my career path and becoming the best version of me that I can. I have completed pre-licensing education requirements for a Mortgage Loan Origination License. I am currently still studying to take my exam. I feel this is where I belong, somewhere around financing, or similarly related depository banking systems.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service/ Retail

Oaks Home Supply
Morristown, TN
08.2023 - Current
  • Performed price checks on items requested by customers.
  • Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
  • Recommended, selected and located merchandise based on customer desires.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Handled returns and exchanges according to company policy.
  • Ensured compliance with all company policies and procedures.
  • Conducted regular stock counts to verify accuracy of inventory records.
  • Greeted customers and provided excellent customer service.
  • Used product knowledge to suggest items to match client needs.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Identified needs of customers promptly and efficiently.

Production Worker

Tru Homes- White Pine
White Pine, TN
07.2019 - Current
  • Examined final products for conformance with quality and design standards.
  • Adhered strictly to established guidelines and procedures while performing duties.
  • Followed safety protocols while operating machines and equipment.
  • Met or exceeded target for on-time customer shipments.
  • Sorted product components on work tables to maintain maximum organization and productivity.
  • Verified accuracy of finished products against work orders or blueprints.
  • Analyzed work orders to determine type and quantity of materials needed for each production batch.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.

Loading Dock Worker

Wal-Mart Distribution Center
Mosheim, TN
02.2019 - 07.2019
  • Operated manual or electric pallet jack to move skids around the facility as required.
  • Assisted warehouse staff when necessary in order to meet customer demands.
  • Palletized boxes to increase movement and shipment efficiency.
  • Inspected containers for any damages or discrepancies prior to loading them onto trucks or trailers.
  • Unloaded and loaded freight from delivery trucks with the use of a forklift, pallet jacks and other material handling equipment.
  • Verified tank car, barge or truck load numbers to maintain car placement accuracy.
  • Inspected cargo for damages, irregularities and incorrect information.
  • Communicated regularly with supervisors about all relevant issues concerning the loading dock area.
  • Assisted sorters by loading trucks with assigned packages for routes.

Production Line Worker

RICH PRODUCTS CORPORATION
Morristown, TN
01.2018 - 02.2019
  • Loaded and unloaded materials from conveyor belts as required.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Produced quality products by palletizing, packaging and assembling finished items.
  • Performed quality control checks on assembled items.
  • Met or exceeded target for on-time customer shipments.
  • Set up and operated production machinery according to specific standards and protocols of company.
  • Classified defects from finished orders for record tracking and statistics.
  • Operated machinery according to safety regulations.
  • Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Collaborated with team members to meet daily production goals.

Shipping and Receiving Associate

Sustainable Aquatics
Jefferson City, TN
04.2016 - 01.2018
  • Compared and verified identifying information of outgoing shipments.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Picked materials from warehouse shelves based on customer orders for shipment preparation.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Identified order discrepancies and damaged items and notified supervisor.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Verified shipping documents, such as bills of lading, packing slips, invoices and purchase orders.
  • Weighed mail to determine correct postage.
  • Inspected products to ensure they met quality standards prior to shipment.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

GED -

Tennessee Department of Labor And Workforce
Walter State Community College
02-2012

Skills

  • Active Listening
  • Issue Resolution
  • Customer Satisfaction
  • Product Knowledge
  • Workload Management
  • Multitasking and Organization
  • Customer Empathy
  • Team Collaboration
  • Quality Assurance
  • Customer Needs Assessment
  • Product Sorting
  • Customer Complaint Solutions
  • Good Communication Skills
  • Flexible Schedule
  • Fast Learner
  • Excellent Time Management
  • Task Prioritizing

Certification

  • 20 hour NMLS Federal Law, Pre-licensing education certificate.
  • 2 hour Tennessee State Mortgage Law, pre-licensing education certificate.

Affiliations

  • Small scale farming; including goats, chicken, and turkeys.
  • Vegetable gardening.
  • Fishing/ hunting.
  • Learning new languages
  • Learning new things; generally any subject
  • Canning
  • Cooking

References

References available upon request.

Timeline

Customer Service/ Retail

Oaks Home Supply
08.2023 - Current

Production Worker

Tru Homes- White Pine
07.2019 - Current

Loading Dock Worker

Wal-Mart Distribution Center
02.2019 - 07.2019

Production Line Worker

RICH PRODUCTS CORPORATION
01.2018 - 02.2019

Shipping and Receiving Associate

Sustainable Aquatics
04.2016 - 01.2018

GED -

Tennessee Department of Labor And Workforce

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Nicholas Rogers