Summary
Overview
Work History
Education
Skills
Awards
Languages
Accomplishments
References
Timeline
Generic

Nicholas Roman

Oviedo,FL

Summary

Dynamic Bar Supervisor with extensive experience at Universal’s Aventura Hotel, excelling in customer service and inventory management. Proven ability to enhance guest experiences through expert mixology and effective team leadership. Recognized for maintaining high beverage quality and ensuring compliance with service standards, fostering a collaborative and efficient work environment.

Overview

3
3
years of professional experience

Work History

Bar Supervisor

Universal’s Aventura Hotel
Orlando, Florida
12.2024 - Current
  • Make inspection rounds ensuring organization, cleanliness, proper maintenance, adequate supplies
  • Monitor staff adherence to all service standards, SOPs and Loews SOPs, including inspecting staff for correct Uniform/Groom standards
  • Supervise service of guests, being watchful of signals from guests in need of service
  • Assist Team Leader to establish and monitor side work duty completion
  • Maintain bank to SOP, keep it balanced and secure at all times
  • Read daily communication sheets from previous shift and prepare one for the following shift
  • Check for all personnel call offs and check floor plan for coverage
  • Check restaurant for cleanliness and set up (i.e
  • Table cleanliness, stands etc.)
  • Communicate daily with restaurant manager with regard to special events, house counts, etc
  • Assist Team Leader in conducting menu classes and taste panels
  • Assist Team Leader in conducting month end inventory count and recording
  • Communicates with Team Members during service, scheduling, safety chats, MSDS, post bulletins
  • Reports unsafe working conditions
  • Ensure proper handling of guest checks and cash transactions
  • Intercedes and/or fills in for Team Members should need occur
  • Proficient in Excel, Word and Power Point
  • Excellent organizational skills

Bartender

Cabana Bay Beach Resort
Orlando, Fl
04.2022 - 12.2024
  • Maintains current knowledge of all popular alcoholic beverages and cocktail recipes
  • Prepares all necessary mixers and garnishes prior to start of service and during shift as needed
  • Sets up bar service area with all necessary glassware and supplies prior to start of service 'Mis en Place'
  • Cleans and restocks glassware throughout shift
  • Greets guests in a polite professional manner according to Loews standards
  • Determines guests needs and suggestively up-sells beverages so as to enhance the guest experience
  • Records all aspects of guest order accurately and enters them into computer
  • Prepares alcoholic and non-alcoholic beverages to order upon request
  • Serves guests in a polite, professional manner according to Loews Standards
  • Monitors guests to prevent over indulgence and ensure safety
  • Maintains cleanliness and sanitation of bar service area at all times
  • Prepares and presents accurate record of guest charges
  • Collects monies due and or applies charges to guest account using POS terminal
  • Completes end of shift revenue report and cash deposit
  • Inventories all beverages and operating supplies, orders replacement items as needed
  • Performs all closing duties, secures all inventory and supplies
  • Other duties as assigned

Education

Hospitality Management - mixology

University of Central Florida
Oviedo, FL
04.2025

Associates of Arts -

Valencia College
Orlando, FL
12.2023

Skills

  • Customer service
  • Beverage quality
  • Menu updating
  • Mixology techniques
  • Customer service protocols
  • Inventory management
  • Cash handling
  • Communication
  • Team building
  • Problem solving
  • Bar setup
  • Team leadership

Awards

  • Loews employee of the month nominee
  • Advent Health daisy award

Languages

English

Accomplishments

  • APRIL 2024 Team Member of the month

References

References available upon request.

Timeline

Bar Supervisor

Universal’s Aventura Hotel
12.2024 - Current

Bartender

Cabana Bay Beach Resort
04.2022 - 12.2024

Hospitality Management - mixology

University of Central Florida

Associates of Arts -

Valencia College

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