Nicholas Romano

Whitepoint Cleaners Inc.

01.1989 - Current

Managed day-to-day business operations.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Assessed income and expenses and adapted plans to improve profit levels.
Consulted with customers to assess needs and propose optimal solutions.
Developed business plan, processes and procedures to provide superior service to customers.
Trained and motivated employees to perform daily business functions.
Fostered strong professional network and partnership building skills to connect with quality leads.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Kept all building areas and equipment functional and well-organized to promote business performance.
Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
Performed statistical analyses to gather data for operational and forecast team needs.
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

Summary