Nicholas Ruiz
Sanford
Summary
Detail-oriented representative with strong organizational skills and extensive experience in customer service and community outreach. Effective communication and team collaboration, successfully implementing marketing strategies that enhance customer engagement and satisfaction. Currently pursuing a business degree to further develop skills and knowledge in the field.
Overview
9
9
years of professional experience
Work History
Bowling Center Customer Service Representative
Airport Lanes
sanford
01.2022 - Current
- Assisted customers with lane reservations and equipment rentals.
- Maintained cleanliness and organization of bowling area and facilities.
- Provided friendly service during events and gatherings at the center.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Coordinated league schedules and communicated updates to participants.
- Monitored bowling equipment for functionality and safety compliance.
- Operated cash registers accurately to process transactions using proper cash handling procedures.
- Developed new marketing strategies to attract more customers to the bowling center.
- Answered incoming calls in a professional manner and addressed customer inquiries.
Community Outreach Coordinator Volunteer
Lake Mary Church
Sanford
02.2021 - Current
- Managed communication between volunteers and organization leadership.
- Organized community outreach events to increase volunteer engagement.
- Implemented feedback systems to gather volunteer insights and suggestions.
- Communicated regularly with volunteers, assisting with issues and questions.
- Provided guidance on how to best utilize available resources in order to maximize the impact of volunteer work.
- Assisted in planning and organizing community events for local organizations.
- Managed registration processes, welcoming attendees and providing information on activities.
- Provided information about the event and answered questions from attendees.
Administrative Assistant
Prosper Financials
Sanford
01.2018 - 01.2019
- Assisted clients with the preparation of financial documents related to taxes.
- Compiled and organized financial documents for tax returns, facilitating accurate and timely submissions for clients.
- Developed and maintained filing systems for confidential documents and records.
- Streamlined file organization for documents and reports, ensuring an orderly front desk and reception area.
- Responded to customer inquiries about products and services, enhancing customer understanding and satisfaction.
Education
High School Diploma -
Seminole High School
Sanford, FL05-2020
Associate of Arts - Business Administration And Management
Seminole State College of Florida
Sanford, FL - Current07-2026
Skills
- Customer service
- Cash handling
- Cash register operations
- Time management
- MS office
- Bilingual communication (Spanish)
- Teamwork and collaboration
- Problem solving
- Public speaking
- Volunteer engagement
Timeline
Bowling Center Customer Service Representative
Airport Lanes
01.2022 - Current
Community Outreach Coordinator Volunteer
Lake Mary Church
02.2021 - Current
Administrative Assistant
Prosper Financials
01.2018 - 01.2019
High School Diploma -
Seminole High School
Associate of Arts - Business Administration And Management
Seminole State College of Florida