Nicholas Sanford
Houston,TX
Summary
Detail-oriented professional with strong communication and customer service skills, seeking to leverage expertise in a structured environment. Proven ability to understand products and services, ensuring high levels of client satisfaction. Authorized to work in the U.S. for any employer, committed to contributing effectively as a team member.
Overview
9
9
years of professional experience
Work History
Security Officer
Macy's
San Francisco, CA
03.2024 - 02.2025
- Monitored premises to prevent theft, ensure safety, and enforce store policies.
- Provided assistance to customers and employees as needed, ensuring a secure shopping experience.
- Responded to emergencies, including medical and safety incidents, while following proper protocols.
- Conducted routine inspections of the store, equipment, and grounds to identify potential security risks.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Caregiver
IHSS In Home Support Services
Oakland, CA
08.2021 - 04.2024
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Provide care for a patient with disabilities, focusing on behavioral therapy and personal support.
- Assist with daily living needs, helping to maintain self-esteem, and general wellness.
- Provide transportation to medical appointments, events, and activities, including grocery shopping, and other outings.
- Built strong relationships with clients, offering emotional support and companionship.
Office Coordinator
Black Automotive LLC
Pinole, CA
09.2020 - 12.2021
- I picked up cars from customers and delivered them to them as well. I took vehicles to the mechanic shop and the detail shop.
- Assisted customers with prompt and polite support in person and via telephone.
- Researched new clients for the sales team, inputting contact information into Salesforce.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives, and explaining warranties and services.
- Increased sales by building strong customer relationships, and providing excellent service.
Dispatcher/Delivery Driver Manager
Amazon (AVTS)
Phoenix, AZ
05.2019 - 04.2020
- Delivered packages to residential and commercial addresses in a timely and safe manner.
- As Dispatcher, I ensured all drivers had their routes, phones, chargers, water, and facilitated rescues to ensure timely returns.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Made sure all drivers had the necessary items they needed for the road, which included a phone, an extra battery, a gas card, and also sent rescues if drivers needed.
- Trained new staff members in proper dispatch and delivery driving procedures.
Cabin Cleaner/Ramp Agent
Swissport
San Francisco, CA
01.2018 - 01.2019
- Replenished bathroom supplies such as soap, shampoo, and conditioner when needed.
- Loaded and unloaded baggage and cargo onto aircrafts in accordance with safety regulations.
- Assisted passengers with their luggage at check-in counters and gates.
- Operated heavy equipment such as tugs, loaders, belt loaders, conveyor belts.
- Inspected aircraft interiors prior to takeoff for any debris or other items left behind by passengers.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
Project Coordinator
Umoja Chabot College
Hayward, CA
01.2016 - 08.2018
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
- Enhanced leadership skills of students by organizing team-building activities and workshops.
- Implemented collaborative projects, fostering teamwork, and problem-solving skills among students.
- Delivered high-quality presentations for diverse audiences, driving increased brand awareness and interest.
- Engaged students and promoted intellectual curiosity through hands-on experiments, PowerPoint presentations, and mnemonics to provide a positive attitude toward scientific processes.
Education
Associate of Arts - Scrum Master Project Management
Chabot College
Hayward, CA01-2024
Some College (No Degree) - Psychology
University of Phoenix
Tempe, AZSkills
- Surveillance monitoring
- Emergency response
- Security risk assessment
- Policy enforcement
- Access control
- Customer service
- Behavioral Therapy
- Delivery Driver Experience
- Behavioral Health
- Guard Card BSIS
- Adaptability and Flexibility
- Caregiving
- Sales and Marketing Support
- Developmental Disabilities
- Experience
- Project Requirements
- Warehouse Logistics
- Sterilization Techniques
- Regulatory Compliance
- Teamwork and Collaboration
- Manual Dexterity
- Hazardous Materials
- Training staff
- Cross-Training Abilities
References
References available upon request.
Timeline
Security Officer
Macy's
03.2024 - 02.2025
Caregiver
IHSS In Home Support Services
08.2021 - 04.2024
Office Coordinator
Black Automotive LLC
09.2020 - 12.2021
Dispatcher/Delivery Driver Manager
Amazon (AVTS)
05.2019 - 04.2020
Cabin Cleaner/Ramp Agent
Swissport
01.2018 - 01.2019
Project Coordinator
Umoja Chabot College
01.2016 - 08.2018
Associate of Arts - Scrum Master Project Management
Chabot College
Some College (No Degree) - Psychology
University of Phoenix
Similar Profiles
LEYTON BISHOPLEYTON BISHOP
ASSET PROTECTION DETECTIVE at Macy'sASSET PROTECTION DETECTIVE at Macy's
Nora Patricia Gamboa GonzalezNora Patricia Gamboa Gonzalez
Lead Housekeeper at Macy'sLead Housekeeper at Macy's
STACEY STEWARTSTACEY STEWART
Personal Stylist & Social Media Coordinator at Macy'sPersonal Stylist & Social Media Coordinator at Macy's
Hector E. MendezHector E. Mendez
Retail Sales Associate at Macy'sRetail Sales Associate at Macy's
Elizabeth MorganElizabeth Morgan
Peer Mentor at University of Houston-Clear Lake Student Success CenterPeer Mentor at University of Houston-Clear Lake Student Success Center