Nicholas Santiago
Clifton,USA
Summary
Detail-oriented and dedicated professional with extensive experience in customer service, driving, delivery operations, sales, security, and team collaboration. Highly skilled in multitasking, maintaining accuracy, and ensuring efficiency in fast-paced environments. Proven ability to communicate effectively, resolve conflicts, and enhance customer satisfaction. Fast learner with expertise in security operations and protection. Seeking to leverage skills in a dynamic role within customer service, delivery, security, or sales sectors.
Overview
5
5
years of professional experience
Work History
Delivery Driver
FedEx
06.2024 - 02.2025
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Military Experience
US Army
02.2024 - 06.2024
- Completed intensive military training, gaining exceptional experience in leadership, teamwork, and discipline.
- Developed leadership and teamwork skills through rigorous training and collaborative missions.
- Gained experience in logistics, operations, and communication, enhancing organizational and strategic abilities.
- Demonstrated adaptability in high-pressure environments, ensuring mission success and maintaining team morale.
- Acquired expertise in security operations, crisis management, and protective services.
- Fast learner with the ability to quickly adapt to new procedures and protocols.
- Due to medical reasons, received an honorable discharge while retaining valuable military training experience.
DELIVERY DRIVER
Fedex Ground
09.2023 - 02.2024
- Ensured timely and accurate delivery of packages, providing excellent customer service.
- Verified delivery addresses to ensure correct package distribution.
- Managed multiple tasks while adhering to tight schedules.
- Utilized GPS for efficient navigation and route optimization.
- Developed strong customer relationships by providing friendly and responsive service.
- Maintained set routes and schedules to meet customer expectations.
CUSTOMER SERVICE REPRESENTATIVE
Lione Logistics
02.2023 - 09.2023
- Handled customer complaints and inquiries with professionalism and efficiency.
- Provided product recommendations based on customer needs.
- Maintained extensive knowledge of company products and services.
- Built strong customer relationships through effective communication and personalized service.
- Assisted customers in selecting products by providing detailed information and solutions.
- Responded to telephone inquiries following standard operating procedures.
PREP PAINTER
Revology Cars
04.2021 - 02.2023
- Prepared surfaces for painting, including sanding, priming, and filling cracks.
- Applied coats of paint and varnish using various tools such as brushes, spray guns, and rollers.
- Followed safety protocols when handling hazardous materials.
- Inspected and repaired surface imperfections to ensure a high-quality finish.
- Maintained clean and organized workspaces throughout projects.
SECURITY GUARD
Mambos Bar & Lounge
05.2020 - 02.2021
- Monitored entry and exit activity, ensuring only authorized personnel accessed the facility.
- Conducted routine patrols to maintain a secure environment.
- Operated security cameras and identified suspicious activities, reporting incidents as necessary.
- Responded swiftly and professionally to emergency situations.
- Maintained a safe and secure environment for staff and patrons.
- Provided security and protection services, ensuring the safety of all individuals on site.
Education
ASSOCIATE IN ARTS (A.A.) -
Inter American University of San German
Bayamón, PR01-2018
HIGH SCHOOL DIPLOMA -
Carib Christian School
Puerto Rico05.2016
Skills
- Service Excellence
- Deadline-Oriented Task Management
- Attention to Detail
- Effective Multitasking
- Analytical Problem-Solving
- Effective Data Organization
- Collaborative Teamwork
- Client Engagement
Military Experience - Description
- Developed leadership and teamwork skills through rigorous training and collaborative missions.
- Gained experience in logistics, operations, communication that enhanced organizational and strategic abilities.
- Demonstrated adaptability in high-pressure environments, ensuring mission success and maintaining morale among team members.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Delivery Driver
FedEx
06.2024 - 02.2025
Military Experience
US Army
02.2024 - 06.2024
DELIVERY DRIVER
Fedex Ground
09.2023 - 02.2024
CUSTOMER SERVICE REPRESENTATIVE
Lione Logistics
02.2023 - 09.2023
PREP PAINTER
Revology Cars
04.2021 - 02.2023
SECURITY GUARD
Mambos Bar & Lounge
05.2020 - 02.2021
ASSOCIATE IN ARTS (A.A.) -
Inter American University of San German
HIGH SCHOOL DIPLOMA -
Carib Christian School
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