Nicholas Sapa
Moorhead,MN
Summary
Proven Personal Banker II at First International Bank & Trust, excelling in transaction processing and relationship building. Achieved seamless account maintenance and enhanced customer satisfaction through trust-based interactions. Mastered cross-selling, contributing significantly to client retention and banking portfolio expansion.
Overview
4
4
years of professional experience
Work History
Personal Banker II
First International Bank & Trust
Moorhead, MN
06.2021 - Current
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Completed a retail banking internship, shadowing a wide range of positions.
- Addressed customer and co-worker task requests with quick turnaround.
- Performed various banking tasks, including account opening and maintenance, wire transfers, statement analysis, and vault balancing.
- Developed trust-based relationships to ensure a positive customer experience.
- Maintained calmness during high-pressure scenarios.
- Involved in FIBT's SPARC committee.
Education
Bachelor of Science - Finance
Minnesota State University Moorhead
Moorhead05-2024
Skills
- Dependable, trustworthy, and loyal
- Transaction processing
- Account maintenance
- Cross-selling products
- Customer satisfaction
- Relationship building and management
Timeline
Personal Banker II
First International Bank & Trust
06.2021 - Current
Bachelor of Science - Finance
Minnesota State University Moorhead
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