NICHOLAS SARNO
North Attleboro,MA
Summary
Specializing in maintaining company infrastructures and user systems. Highly effective at providing personal and remote support. Results-oriented and self-directed team player with an unsurpassed work ethic and energetic personality. Familiar with Windows and proficient in Java. Well-versed in setting up hardware, software and company networks according to established requirements. Positive and upbeat individual with a hardworking mentality.
Overview
6
6
years of professional experience
Work History
In-Store Shopper
Stop and Stop
Attleboro, MA
12.2021 - 02.2024
- Collect invoices and review for price or item discrepancies
- Maintained a clean, organized work area to ensure customer satisfaction.
- Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
- Assisted colleagues in completing assigned tasks in a timely manner.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Utilized problem solving skills to resolve customer complaints professionally.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
Grill Cook
MOOYAH BURGER, FRIES AND SHAKES
Mansfield, MA
07.2019 - 06.2020
- Made sure that all orders were filled in an accurate and timely manner.
- Followed proper sanitation procedures during food preparation and storage.
- Cleaned and organized grilling area, stocked supplies, and prepared food items to order.
- Maintained cleanliness and organization of line workstations.
- Ensured all food was cooked to the correct temperature as per health code regulations.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Trained new employees on grill operations and safety protocols.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated effectively with customers regarding orders and special requests.
- Kept work area clean at all times by sweeping floors, wiping down counters, tables with sanitizer solution and washing dishes, utensils properly after each shift.
Shift Leader
Papa Gino's
Franklin, MA
08.2018 - 06.2019
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
Education
GED - Computer Science
Tri County Regional Vocational Technical High School
01-2018
Skills
- Staff Supervision
- Customer Service Management
- Equipment Troubleshooting
- Operations Support
- Client Support
- Technical Support
- Inventory Counts
- Training Assistance
- Conflict Resolution
- Team Supervision
- Web Development
- Virtualization Technologies
- IT Service Management
- Store Maintenance
- Relationship Building
- Flexible Schedule
- Planning and Organization
- Verifying Order Accuracy
- Customer Service
- Strong Work Ethic
- Unity Engine
Timeline
In-Store Shopper
Stop and Stop
12.2021 - 02.2024
Grill Cook
MOOYAH BURGER, FRIES AND SHAKES
07.2019 - 06.2020
Shift Leader
Papa Gino's
08.2018 - 06.2019
GED - Computer Science
Tri County Regional Vocational Technical High School
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