Vanessa Tolode
Montgomery Village,USA
Summary
Dynamic and results-driven sales associate with a proven track record of exceeding customer expectations and achieving performance targets. Recognized for expert knowledge of industry service protocols and best practices, consistently delivering high-quality standards in every interaction. Strong communication and problem-solving skills developed in a customer-focused environment enable a deep understanding of client needs, fostering positive experiences and satisfaction. Eager to leverage transferable skills in a new field to drive success and enhance customer loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
In-Store Shopper
Whole Foods Market Inc
09.2025 - 12.2025
- Executed grocery shopping tasks efficiently, ensuring accurate product selection.
- Maintained knowledge of store inventory to enhance customer satisfaction and streamline the shopping experience.
- Collaborated with team members to optimize workflow and improve service delivery in high-demand periods.
- Assisted customers in locating products, providing exceptional service that fostered loyalty and repeat business.
- Used digital systems to track orders, substitutions, and customer preferences
- Managed multiple orders simultaneously while meeting strict deadlines
- Maintained organized workspaces to ensure smooth order fulfillment
- Consistently met performance target by picking around 90 -100 items per hour
Customer Service Clerk
Target - Starbucks
11.2023 - 02.2025
- Provided accurate information about products and services to customers.
- Escalated issues that could not be resolved independently to supervisors or managers for further assistance.
- Cooked and packaged batches of made-to-order food.
- Operated cash registers and processed customer payments accurately.
- Provided excellent customer service by greeting customers, taking orders, and answering questions.
- Cleaned and replenished supplies in dining areas to maintain the restaurant's visual appeal.
- Prepared and served 40-60 beverages per shift while maintaining quality and speed standards
Service Clerk/Cashier
Lidl Supermarket
07.2023 - 11.2023
- Managed floor sales during peak hours of operation to ensure courteous, accurate and efficient service
- Monitored and adjusted the products according to established standards
- Operated Cash register
- Assisted customers with final purchases and answered questions at the checkout counter
- Primary job duties included ringing up purchases, scanning coupons, and ensuring customer satisfaction
- Operated computerized cash registers and credit card machines as well as conveyor belts
- Exuded friendly, courteous, and positive attitude and demonstrated professionalism.
Service Clerk/Cashier
Food lion Grocery Store
03.2023 - 07.2023
- Maintained a clean and sanitary work environment at all times
- Aimed to provide clients with the best customer service possible
- Completed sales transactions by accepting cash, debit, and credit payments
- Cleaned several areas of workplace to maintain a compliant and safe work environments
- Handled over 150 customer purchases per day.
Education
Associate of Arts - Business Administration
Montgomery College
Germantown, Maryland03-2027
High School Diploma -
Faith Comm. Baptist Senior High School
Accra, Ghana12.2022
Skills
- Customer service excellence
- Professionalism and Courtesy
- Order Taking
- Payment Processing
- Retail Marketing
- Cash Handling
- Product knowledge
- Complaint handling
- Records management
- CRM software
- Retail marketing
- Computer proficiency
- Product sales
- Relationship building
- Staff education and training
- Customer education
- Customer service
- Time management
- Multitasking and organization
- Problem-solving
- Team collaboration
Certification
- CPSP - Certified Professional Sales Person
LANGUAGE
English
Fluent
Interests
- Graphic Design
- Music
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Fashion
Timeline
In-Store Shopper
Whole Foods Market Inc
09.2025 - 12.2025
Customer Service Clerk
Target - Starbucks
11.2023 - 02.2025
Service Clerk/Cashier
Lidl Supermarket
07.2023 - 11.2023
Service Clerk/Cashier
Food lion Grocery Store
03.2023 - 07.2023
Associate of Arts - Business Administration
Montgomery College
High School Diploma -
Faith Comm. Baptist Senior High School