Nicholas Schuessler

Built relationships and communicated with coworkers to provide best learning environment for children.

• Developed and implemented engaging lesson plans to keep learners attention.
• Chose materials and developed lesson plans to enhance skills for individual students.
• Monitored student progress through data from FastBridge.
• Taught and saw amazing progress of 90 students I taught throughout school year.

• Assisted JostensPIX (JPIX) Operations and Sales teams with preparation and execution of JPIX School Picture Day events.
• Provide excellent customer service to schools, vendors, and internal partners primarily through phone calls, as well as email communications covering 3 regions of the United States.
• Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.

• Assisted customers with Spanish-language inventory inquiries in a timely and professional manner.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
• Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
• Managed approximately 40 emails per day of client concerns.

• Drove process improvements within the department by identifying inefficiencies in current procedures and collaborating on solutions.
• Provided timely and accurate information to clients regarding their accounts, and transactions.
• Managed sensitive situations diplomatically while maintaining strict confidentiality standards in handling personal client information.
• Strengthened client relationships by addressing needs and providing personalized solutions.
• Managed department call volume of 30 calls per day.

• Educated clients on available options, empowering them to make informed decisions regarding their retirement planning.
• Collaborated with cross-functional teams to ensure optimal delivery of retirement services to clients.
• Reduced processing time by meticulously reviewing and updating client records on a regular basis.
• Educated clients on potential risks and rewards associated with various investments.
• Delivered comprehensive training sessions for 10 new employees, sharing knowledge of best practices in the field of retirement services management.
• Managed sensitive customer data with utmost discretion, adhering to strict privacy and security protocols.

• Increased customer engagement through social media.
• Managed multiple social media platforms, ensuring consistent brand voice and message.
• Boosted engagement rates with creation of compelling and visually appealing content.
• Monitored online presence of company's brand to engage with users and strengthen customer relationships.
• Optimized posting schedules based on platform-specific analytics to maximize content visibility.
• Implemented strategic plans to strengthen Evolve’s online presence and grow its social media audience— company’s Facebook page posts have reached from 100-200 to 60,000+ people to date.
• Developed targeted advertising campaigns, driving website traffic and generating leads.
• Collaborated with agency executives at Saatchi & Saatchi and Zenith Optimedia on integrated marketing initiatives, resulting in increased online presence.