NICHOLAS SERVISS
Temecula,CA
Summary
- With over 7 years in the hospitality industry, I have proven myself as an effective communicator and leader with the ability to create personal relationships with guests and colleagues to generate success in the workplace. My time as an ARC Ambassador serving as a tour guide led to personal growth as I took on more responsibility and became a Live Team lead. My time as a student at Grand Canyon University led to a student leadership opportunity as a Resident Assistant where I used my public speaking skills for 3 years to influence the culture of the school. Now that I have graduated college I am looking to gain real world experience and grow with Chick-Fil-A.
Overview
8
8
years of professional experience
Work History
Team Lead
Chick-Fil-A
Temecula, CA
04.2023 - Current
- Developed team members of Chick-Fil-A Temecula by training in all areas of the store, on the core values we possess, and ensuring our vision is being lived out.
- Promoted to Team Member and out of training June 29, 2023
- Obtained Hospitality Utility Certification on July 11, 2023
- Obtained Primary Utility Certification on July 11, 2023
- Obtained Cockpit Certification on October 12, 2023
- Promoted to Certified Trainer on November 3, 2023
- Grand Opening Trainer of Menifee Location December 7, 2023 to December 15, 2023
- Grand Re-Opening of Redlands Location December 28, 2023 to January 12, 2024.
- Promoted to Team Lead on March 1, 2024
Barista
Better Buzz Coffee
Temecula, CA
02.2023 - 07.2023
Cast Member
Walt Disney World
Orlando, Florida
06.2022 - 12.2022
- Taking part in a 6-month internship to learn world-class service
- Obtained Cast Member of the month for October
- Obtained 10+ Recognize Now Awards from guest and cast members recognizing exceptional customer service (sent to executive leadership team)
- Recognized with a Five Keys Award, for upholding the company's core values of Safety, Courtesy, Inclusion, Show, and Efficiency
GCU Live Lead
Grand Canyon University
Phoenix, AZ
01.2020 - 05.2022
ARC Ambassador: Tour Guide
Grand Canyon University
Phoenix, AZ
01.2020 - 04.2022
Resident Assistant (Student Leader)
Grand Canyon University
Phoenix, AZ
08.2019 - 05.2022
Team Member
Wendy's
Temecula, CA
08.2016 - 08.2019
Education
Bachelor of Science - Entrepreneurial Studies
Grand Canyon University
Phoenix, AZSkills
- Proven leader with ability to create strong team culture
- Strong public speaker and excellent communicator
- Experience with creating marketing materials: Canva
- Proficient in Microsoft Office programs
- Strong organizational skills
- Basic CRM experience
Timeline
Team Lead
Chick-Fil-A
04.2023 - Current
Barista
Better Buzz Coffee
02.2023 - 07.2023
Cast Member
Walt Disney World
06.2022 - 12.2022
GCU Live Lead
Grand Canyon University
01.2020 - 05.2022
ARC Ambassador: Tour Guide
Grand Canyon University
01.2020 - 04.2022
Resident Assistant (Student Leader)
Grand Canyon University
08.2019 - 05.2022
Team Member
Wendy's
08.2016 - 08.2019
Bachelor of Science - Entrepreneurial Studies
Grand Canyon University
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