Nicholas Shaffer
York,PA
Summary
Detail-oriented professional with expertise in customer engagement and food safety. Proven ability to create exceptional experiences while maintaining high standards in service and food preparation.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Beertender/prep+grill cook
Sworn Brewing
Mechanicsburg, Pennsylvania
02.2025 - Current
- Educated customers on craft beer flavor profiles, enhancing their tasting experience and encouraging repeat visits.
- Engaged with customers to ensure satisfaction with food and beverages, fostering a welcoming atmosphere.
- Resolved customer inquiries and service-related issues efficiently to ensure satisfaction.
- Maintained cleanliness and organization of bar area and equipment for optimal service.
- Followed safety protocols to create a secure environment for staff and patrons.
Beertender
Evergrain Brewing Company
Mechanicsburg, Pennsylvania
07.2024 - Current
- Educated customers on beer styles and brewing techniques confidently.
- Served a variety of craft beers to enhance customer experience.
- Engaged with customers to build rapport and foster loyalty in the brewery atmosphere.
- Maintained cleanliness and organization of the bar area for efficiency.
- Handled cash transactions and processed payments accurately.
Prep cook/Sauté Cook
Moonlight Cafe
Dover, Pennsylvania
09.2015 - Current
- Collaborated with chefs to cook and plate dishes efficiently during peak hours.
- Prepared dishes in fast-paced environment with team to uphold high customer satisfaction.
- Followed recipes to prepare meals according to customer specifications.
- Operated grills, ovens, and other kitchen equipment for meal preparation.
- Followed food safety guidelines to ensure quality and freshness of meals.
- Evaluated freshness of ingredients to ensure quality in meal preparation. of food and ingredients prior to use.
- Implemented proper storage techniques for ingredients and prepared foods.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Monitored inventory levels and communicated low stock to management for timely replenishment.
- Maintained cleanliness and organization of kitchen workstations and utensils.
- Organized walk-in coolers and freezers according to established guidelines.
Education
High School Diploma -
West York Area High School
York, PA06-2014
Skills
- Craft beer knowledge
- Customer engagement
- Attention to detail
- Food safety compliance
- Bar equipment operation
- Cash handling
Certification
- Serv Safe Food Handler
- RAMP Certified
Timeline
Beertender/prep+grill cook
Sworn Brewing
02.2025 - Current
Beertender
Evergrain Brewing Company
07.2024 - Current
Prep cook/Sauté Cook
Moonlight Cafe
09.2015 - Current
High School Diploma -
West York Area High School