Jhonny Lau
Kaneohe,United States
Summary
Energetic individual with 10+ years of hands-on experience preparing and serving food to customers in the restaurant/hospitality industry. Well-versed in sanitation and safety guidelines paired with in-depth knowledge of cooking and baking appliance operations. Successful hard-working multitasker, possessing positive attitude and great sense of humor.
Overview
9
9
years of professional experience
Work History
Beertender
Inu Island Ales
Kaneohe, Hawaii
2024.02 - Current
- Greeting customers in a friendly manner, taking orders accurately and efficiently.
- Educated customers on various beer styles and flavor profiles available.
- Keeping bar area clean, organized, stocked, presentable, sanitary conditions free from debris and garbage at all times.
- Cleaning and stocking glassware, bar equipment, and workstations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Inspected, troubleshot and calibrated equipment to achieve optimal performance.
- Served a diverse selection of craft beers
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted in inventory management, tracking stock levels and ordering supplies.
- Engaged with patrons to create a welcoming atmosphere and build rapport.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Conducted regular maintenance on draft systems to ensure optimal beer quality.
- Continually monitoring patron alcohol consumption levels for responsible drinking practices.
- Performing opening, closing duties such as setting up, breaking down the bar area accordingly.
Cook/Cashier
Ramen Manichi
Kaneohe, HI
2020.08 - 2021.03
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Catering Server
LGC Hospitality
Orlando, FL
2019.09 - 2020.01
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Interacted with guests to obtain feedback on product quality and service levels.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Placed food servings on plates or trays according to orders or instructions.
- Portioned, plated and garnished menu items to meet company standards.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Packaged and bagged cooked food and prepared items.
- Checked supply levels and replenished items as needed for dining and catering functions.
- Wiped down surfaces and cleaned plates, utensils and trays to sanitize catering space after events.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Directed patrons to restrooms and other amenities within facility.
Server
IHOP
Orlando, FL
2019.07 - 2019.10
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Addressed complaints to kitchen staff and served replacement items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Operated POS terminals to input orders, split bills and calculate totals.
Server
Ray's Fish & Chips
Orlando, FL
2018.07 - 2018.11
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
Server
Pizza Hut
Orlando, FL
2017.02 - 2018.06
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Presented menus and answered questions regarding items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Addressed complaints to kitchen staff and served replacement items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
Education
Some College/No Degree - Culinary Arts
Kapiolani Community College/University of HI Community Colleges
Honolulu, HI2012
High School Diploma -
President William Mckinley High School
Honolulu, HI05.2011
Skills
- Customer Service
- Strong Work Ethic
- Cleaning and Sanitizing
- Honest and Dependable
- Team Player
- Warm and Friendly
- Cooperative Attitude
- Reliable and Responsible
- Detail-Oriented
- High Energy and Stamina
- Problem-Solving
- Cool Under Pressure
- POS Systems
- Cash Handling
- Complaint Resolution
- Sweeping and Mopping
- Policies and Procedures
- Feedback Acceptance
- Liquor, Wine and Food Service
- Craft Beer Knowledge
- Buffet Setup and Takedown
- High-Volume Dining
- Menu Memorization
- Table Bussing
- Table Setting Arrangements
- Effective Customer Upselling
- Culinary Art
- Dish Preparation
- Cutting and Slicing Techniques
- Plating and Presentation
- Bulk Food Preparation
- Sanitizing Protocols
- Hand and Machine Washing
- Ability to Lift 50 Pounds
Timeline
Beertender
Inu Island Ales
2024.02 - Current
Cook/Cashier
Ramen Manichi
2020.08 - 2021.03
Catering Server
LGC Hospitality
2019.09 - 2020.01
Server
IHOP
2019.07 - 2019.10
Server
Ray's Fish & Chips
2018.07 - 2018.11
Server
Pizza Hut
2017.02 - 2018.06
Some College/No Degree - Culinary Arts
Kapiolani Community College/University of HI Community Colleges
High School Diploma -
President William Mckinley High School