Emily Watkins
Dallas,TX
Summary
Dynamic hospitality professional with a proven track record at Community Brewery, excelling in customer service and product knowledge. Adept at enhancing guest experiences through effective communication and food pairing recommendations. Highly reliable and outgoing, I consistently maintain cleanliness and organization, ensuring a welcoming atmosphere for all patrons.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Beertender
Community Brewery
Dallas, TX
04.2024 - Current
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
- Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
- Assisted in the setup of private events, accommodating specific client requests.
- Engaged customers through product knowledge sharing, sparking interest in new offerings.
- Maintained a clean and organized bar environment for improved customer experience.
Barista
Target
Dallas, TX
01.2023 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Server
Mercat Bistro
Dallas, TX
01.2022 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Psychology
Dallas College
Dallas, TXSkills
- Cleanliness and hygiene
- Maintaining equipment
- Pouring techniques
- Food pairing recommendations
- Product presentation
- Customer service
- Highly reliable
- Clear and effective communication
- Engaging personality
- Outgoing personality
- Customer service expertise
- Cash register operation
- Handling difficult customers
- Food service
- Responsible alcohol service
- Hospitality service expertise
- Professional appearance
Certification
First aid, and CPR
Timeline
Beertender
Community Brewery
04.2024 - Current
Barista
Target
01.2023 - 04.2024
Server
Mercat Bistro
01.2022 - 01.2023
Psychology
Dallas College