Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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NICHOLAS SHELL

Douglasville,GA

Summary

Dynamic communication professional with 4 years of experience in crafting and implementing strategic initiatives that enhance engagement and boost brand visibility. Recognized for expertise in sales tactics and team management, consistently driving growth and profitability for organizations. Adept at leading high-performing teams, fostering innovation, and delivering exceptional customer service to meet challenging business objectives. Committed to optimizing processes and building strong relationships to exceed performance targets.

Overview

5
5
years of professional experience

Work History

MANAGER

Hertz
Lithia Springs, Ga
10.2021 - Current
  • Providing world class customer service by managing rentals and returns processes in compliance with hertz policies and procedures
  • Welcome customers using pleasant greetings and answering all questions to customer concerns
  • Resolving customers issues and concerns professionally using effective customer service techniques
  • Effectively communicate and offer ancillary products and emphasis on revenue maximization on core products
  • Achieving personal sale goals while supporting the goals for Hertz team
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
  • Keep all work areas up to code and free from dangerous hazards

RECEPTIONIST

Eagles Landing Family Practice
Stockbridge, Ga
01.2021 - 08.2021
  • Check all patients in for their appointments in a timely manner have all patients fill out all before their appointment
  • Sanitizing all work areas for the next appointments
  • When checking out patients, making all detailed notes, referral letters to individuals for their need

FRONT DESK RECEPTIONIST

Planet Fitness
Hiram, Ga
09.2020 - 01.2021
  • Great and welcome all guest in the facility with a smile
  • Giving all guest a proper tour of how the facility operates
  • Allowing guest to experience equipment and all features
  • Being the first appearance when guest enter, we give all customer up to date and current news that the gym will be having soon

Education

Bachelor of Arts - Journalism And Mass Communication

Lane College
Jackson, TN
04-2020

Skills

  • Microsoft Applications
  • Analytical skills
  • Attention to detail
  • Productions Control
  • Complaint Resolution
  • Negotiation Tactics
  • Computer Literacy
  • Exceptional communication
  • Critical thinking
  • Sales strategies
  • Customer Relationship Management
  • POS system expert
  • Customer Engagement
  • Policy Informant
  • Decision making capabilities
  • Team Leadership
  • Data Entry
  • Product Knowledge
  • Call Center Operations
  • Retail Store Support
  • Payment Processing
  • Conflict Resolutions
  • Building Strong Relationships
  • Customer Service
  • Administrative Support
  • Key holder experience
  • Customer service
  • Brand management
  • Customer relationship management (CRM)
  • Clear communication
  • Schedule preparation
  • Competitor research
  • Expectation setting
  • Order Processing
  • Credit Adjustment
  • Travel Research
  • High Volume Environment
  • Customer Experience
  • Customer Satisfaction
  • Customer Contact

Accomplishments

  • Member of The Beta Pi Chapter of Alpha Phi Alpha Fraternity Inc
  • Beta Pi Chapter President fall 2017 - fall 2019 academic year
  • Lane College Pre Alumni Council 2015 - 2019

Timeline

MANAGER

Hertz
10.2021 - Current

RECEPTIONIST

Eagles Landing Family Practice
01.2021 - 08.2021

FRONT DESK RECEPTIONIST

Planet Fitness
09.2020 - 01.2021

Bachelor of Arts - Journalism And Mass Communication

Lane College

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NICHOLAS SHELL