Nicholas Shirley
Candor,NY
Summary
Proficient in delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in conflict management and techinical proficiency. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through security cameras and patrol. Skilled at handling and resolving conflicts professionally.
Overview
4
4
years of professional experience
Work History
Security Officer
Ithaca College
2023.03 - Current
- Conduct regular patrols of key areas to spot and control security concerns.
- Maintain compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Provide public safety by conducting thorough and regular patrols of the premises.
- Maintain accurate records of all dispatched calls, improving data tracking for future analysis.
- Provide exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Relay latest information to first responders via electronic means, telephone calls, and radio responses.
- Serve as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Maintain accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
Support Manager
Judd Shaw Injury Law
2021.08 - 2022.08
- Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
- Directed training and retraining of employees to boost performance and enhance business results.
- Coached employees through day-to-day work and complex problems.
- Worked Along with the head legal team of the firm and assisted them by gathering documentation from either the medical facilities or Defense councils.
Youth Care Specialist
The William George Agency
2020.09 - 2021.07
- Completed clear and concise documentation of youth behavior and actions.
- Evaluated needs of youth and outlined measures to address.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
- Documented data and completed accurate updates to case records.
Education
Criminal Justice - Criminal Justice
SUNY Broome Community College
Binghamton, NYHigh School Diploma -
Ithaca Senior High School
Ithaca, NY06.2020
Skills
- Continuous Improvements
- Records Management
- Conflict Management
- Incident Reporting
- Property Patrol
- Team Player
- First Aid Training
- Dispatch
- Security camera monitoring
- Adaptable and Flexible
- Honest and Dependable
- Conflict Management
Timeline
Security Officer
Ithaca College
2023.03 - Current
Support Manager
Judd Shaw Injury Law
2021.08 - 2022.08
Youth Care Specialist
The William George Agency
2020.09 - 2021.07
Criminal Justice - Criminal Justice
SUNY Broome Community College
High School Diploma -
Ithaca Senior High School
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