Nicholas Shock
Cedar Rapids
Summary
Dynamic retail professional with proven expertise in customer service and sales proficiency honed at Walmart. Skilled in register operation and exhibiting exceptional patience and empathy, I excel in driving sales through effective customer engagement and problem-solving. Achieved consistent customer satisfaction and inventory management, ensuring high availability of in-demand products.
Overview
4
4
years of professional experience
Work History
Retail Worker
Walmart
Independence
12.2023 - Current
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Utilized promotional materials such as signs and banners to draw attention to special offers or new products.
- Monitored stock levels of high demand items to ensure availability for customers.
- Assisted customers in selecting and purchasing electronic products based on their needs and specifications.
- Executed daily opening and closing procedures for the electronics department.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Searched store inventory system to determine whether requested products were available.
- Resolved customer complaints regarding products or services in a timely manner.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Upsold accessories that complimented electronic purchases.
- Processed payments and maintained accurate drawers to meet financial targets.
Cashier
Casey's
Jesup
10.2020 - 12.2023
- Adhered to social distancing protocols and wore mask or face shield.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
High School Diploma -
Jesup Community School
Jesup01-2025
Skills
- Register operation
- Loss prevention
- Store maintenance
- Customer feedback management
- Stock replenishment
- Cash handling accuracy
- Patience and empathy
- Sales proficiency
- Customer service
- Problem-solving
- Hand and power tools
- Hand-eye coordination
Timeline
Retail Worker
Walmart
12.2023 - Current
Cashier
Casey's
10.2020 - 12.2023
High School Diploma -
Jesup Community School