Nicholas Simmons
Summary
Dynamic and results-driven professional with a strong background in sales and customer service. Proven ability to exceed sales targets while delivering exceptional customer experiences. Adept at collaborating with teams and executing tasks efficiently
Overview
12
12
years of professional experience
Work History
Project Estimator
Landmark Roofing
01.2025 - Current
- Performed accurate residential roof takeoffs and prepared detailed estimates for same‑day proposals, enabling rapid decision-making and increased close rates.
- Conducted in‑home consultations with homeowners, explaining scope, materials, warranty, and financing options to build trust and secure approvals.
- Built and managed estimates in AccuLynx, tracked communications, and maintained follow‑up tasks to move prospects through the sales funnel.
- Built trust and rapport through consultive, relationship-bases selling which maintened strong customer satisfaction and referral pipeline.
- Trained/mentored new sales/estimator staff on in‑home sales techniques, estimate creation, and CRM best practices.
Retail Sales Consultant/Manager of the Day
AT&T
09.2020 - 01.2025
- Deliver exceptional customer service by identifying and addressing customer needs, ensuring a positive shopping experience and fostering long-term client relationships.
- Expertly engage with customers to understand their communication and technology requirements, providing tailored solutions that align with their goals.
- Demonstrate comprehensive knowledge of AT&T’s products and services, including wireless plans, devices, accessories, and home entertainment options, to effectively communicate features and benefits.
- Utilize point-of-sale systems to process transactions accurately and efficiently, maintaining a high level of cash handling integrity.
- Collaborated with team members to maintain organized, visually appealing an organized retail environment, optimizing merchandising and inventory management.
- Stay informed on industry trends, competitor offerings, and technological advancements to provide customers with relevant and up-to-date information.
- Participate in ongoing training and development programs to enhance product knowledge and sales techniques, ensuring alignment with corporate standards and best practices.
- Assisted in resolving customer inquiries and concerns, utilizing problem-solving skills to enhance customer satisfaction and loyalty.
General Laborer
Simmons Construction
06.2014 - 09.2020
- Collaborated with construction team to complete projects efficiently and safely, ensuring adherence to safety protocols.
- Performed diverse physical labor tasks, showcasing adaptability and reliability in various work environments.
- Followed written and oral instructions to support smooth operations and maintain workflow consistency.
Sales Assistant Manager/Consultant
Sprint by Wireless Revolution
05.2015 - 06.2018
- Consistently achieved sales performance that ranked among the highest in the district.
- Achieved exemplary customer service scores through individual and team efforts.
- Coordinated store opening and closing procedures, ensuring compliance with company policies and smooth operations.
- Managed store opening and closing procedures, ensuring compliance with company policies.
- Ensured the proper assembly and display of corporate marketing materials, enhancing brand visibility.
- Resolved customer issues promptly, fostering overall satisfaction and loyalty.
Waiter
Zianos Italian Eatery
10.2013 - 05.2014
- Provided exceptional customer service by greeting patrons and promptly addressing inquiries, ensuring a positive dining experience.
- Provided detailed explanations of menu items and preparation methods, enhancing guest experience.
- Cultivated strong skills in multitasking, communication, and attention to detail, enhancing overall service quality.
- Ensured a clean and inviting dining environment, fostering a welcoming atmosphere that encouraged repeat business.
Education
High School Diploma -
Churubusco High School
01.2013
Skills
- Project management
- Budget analysis
- Requirements gathering
- Sales forecasting
- Stakeholder engagement
- Negotiation skills
- CRM systems
- Collaboration skills
Timeline
Project Estimator
Landmark Roofing
01.2025 - Current
Retail Sales Consultant/Manager of the Day
AT&T
09.2020 - 01.2025
Sales Assistant Manager/Consultant
Sprint by Wireless Revolution
05.2015 - 06.2018
General Laborer
Simmons Construction
06.2014 - 09.2020
Waiter
Zianos Italian Eatery
10.2013 - 05.2014
High School Diploma -
Churubusco High School