Nicholas Simpson
Chicago,IL
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
5
5
years of professional experience
Work History
General Warehouse Associate
Home Depot
Northlake, IL
03.2021 - 11.2023
- Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
- Recognized defective material and reported issues to management.
- Updated inventory and production information using warehouse management systems and scanner guns.
Support Specialist
Relativity
Chicago, IL
07.2019 - 06.2021
- Tracked software license renewals to avoid any disruption in services.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Call Center Sales Representative
United Airlines
Chicago, IL
08.2018 - 09.2019
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Navigated through computer systems to review information and respond appropriately to callers.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
High School Diploma -
Greater West Town Training Partnership
Chicago, IL06-2018
Skills
- Data Collection
- Inbound and Outbound Calling
- Complaint Resolution
- Report Preparation
- Customer Relationship Management
- Quality Assurance
Affiliations
- mentor programs
- construction
Timeline
General Warehouse Associate
Home Depot
03.2021 - 11.2023
Support Specialist
Relativity
07.2019 - 06.2021
Call Center Sales Representative
United Airlines
08.2018 - 09.2019
High School Diploma -
Greater West Town Training Partnership
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