Summary
Overview
Work History
Education
Skills
Certifications
Timeline
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Nicholas Singh

Charlotte,NC

Summary

Energetic and results-driven digital marketing professional with a passion for delivering outstanding customer service and proven managerial experience. Excited about embracing innovation, I am poised to apply new and cutting-edge digital marketing skills to enhance the effectiveness of marketing campaigns. Drawing from my background in managing teams, overseeing operations, and driving business growth, I am ready to contribute a dynamic blend of leadership, precision, and a commitment to excellence to future endeavors in the ever-evolving landscape of digital marketing.

Overview

13
13
years of professional experience

Work History

Shift Manager

Shell Gas Station
Mooresville, NC
07.2015 - 06.2019
  • Supervised and led a team of front desk cashiers, ensuring smooth operations during each shift, including delegating tasks and providing support as needed.
  • Ensured excellent customer service, resolving escalated customer issues and overseeing transactions for fuel, food, and convenience store items.
  • Managed daily cash handling and reconciliation, overseeing accurate processing of cash, credit, and debit transactions, and ensuring proper closing procedures for registers.
  • Oversaw inventory control, ensuring shelves and coolers were fully stocked and coordinating with suppliers to maintain optimal product levels.
  • Monitored and enforced safety and security protocols, including age verification for restricted items, theft prevention measures, and ensuring compliance with safety regulations.
  • Trained and onboarded new employees, providing guidance on procedures, customer service, and point-of-sale systems to maintain high-performance standards.

Front Desk Cashier

Shell Gas Station
Mooresville, NC
08.2011 - 05.2015
  • Provided excellent customer service, greeting customers and efficiently handling transactions for fuel, food, and convenience store items.
  • Processed payments accurately through cash, credit, and debit transactions, ensuring proper handling of all forms of payment.
  • Maintained a clean and organized workspace, including the front desk and sales area, to enhance the customer experience.
  • Assisted customers with inquiries, providing directions, and product information, and addressing concerns or issues.

GIS Technician II

Pike Engineering
Fort Mill, SC
01.2022 - Current
  • Works with GIS databases updating as-built work in a power distribution system for clients using SmallWorld software
  • Quality Control and shadowing responsibilities while also annotating items on maps.

Education

B.S. in Geography - Geographic Information Systems & Technology

University of North Carolina at Charlotte

Certificate in Digital Marketing Science -

University of North Carolina at Charlotte

Skills

  • Digital Marketing
  • Search Engine Optimization
  • Email Marketing
  • Social Media Marketing
  • Marketing Automation
  • Content Marketing
  • HubSpot
  • Google Ad Search
  • Google Analytics
  • Microsoft Suite
  • Critical Thinking
  • Cultural Sensitivity
  • Flexibility
  • Teamwork
  • Attention to Detail
  • Collaboration Skills

Certifications

  • Certified in Google Analytics
  • Google Ads Search
  • Google Email Marketing
  • Hubspot Email Marketing

Timeline

GIS Technician II

Pike Engineering
01.2022 - Current

Shift Manager

Shell Gas Station
07.2015 - 06.2019

Front Desk Cashier

Shell Gas Station
08.2011 - 05.2015

B.S. in Geography - Geographic Information Systems & Technology

University of North Carolina at Charlotte

Certificate in Digital Marketing Science -

University of North Carolina at Charlotte

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Nicholas Singh