Nicholas Smith

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered constant flow of customer calls with minimal wait times.

• Loaded and unloaded pallets quickly and safely, managing work load priorities.
• Collaborated with team members to maintain efficient workflow.
• Followed all safety and security protocols to minimize risk of injury.
• Checked accuracy of product packaging and labeling, rectifying any issues.
• Operated power jacks and forklifts to maneuver products onto load trailers and trucks.
• Assisted in organizing and stocking products in warehouse to support colleagues.

⦁ Answered high inbound calls and made outbound calls
⦁ Set appoints with customers for vacuum demonstrations
⦁ Emailed customers with followups.
⦁ Created powerpoint presentations for team meetings
⦁ Created excel worksheets for sales