Summary
Overview
Work History
Skills
Education
Timeline

Shelley Griffin

CSR
Peoria,United States

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

CSR

Avis/Budget Group
04.2022 - 05.2023
  • Handled customer returns and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Overall being a team player for the company

Sales Associate

Savers Thrift Store
01.2022 - 04.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.

Laundry Room Attentant

Four Seasons Resort/ Troon North Scottsdale
12.2018 - 01.2020
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Examined dried clothes to identify stains, tears and issues.
  • Collected soiled linens and clothing and pretreated stains.

Skills

  • Job Bidding
  • Mass Customization
  • Contract Negotiation Expertise
  • Mozilla Firefox
  • Customer Relations
  • Microsoft Excel
  • Microsoft Word
  • Stocking and Replenishing
  • Retail Sales Customer Service
  • Credit Card Payment Processing
  • POS Systems Expertise
  • Reading Comprehension
  • Product Organization
  • Customer Relationship Management

Education

Diploma -

Glendale High School, Glendale, AZ

Timeline

CSR - Avis/Budget Group
04.2022 - 05.2023
Sales Associate - Savers Thrift Store
01.2022 - 04.2022
Laundry Room Attentant - Four Seasons Resort/ Troon North Scottsdale
12.2018 - 01.2020
Glendale High School - Diploma,

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Shelley GriffinCSR