Nicholas Son
A#1 Air
Plano,TX
11
years of professional experience
Experienced Parts & Warranty Supervisor with strengths in warranty administration, parts logistics, inventory management, and team leadership. Focused on resolving complex issues, improving service operations, and maintaining accurate, efficient department workflows.
Work History
Parts & Warranty Supervisor
8 Years 5 Months- Supervised warranty claim reviews, ensuring compliance with manufacturer guidelines and company service policies.
- Coordinated warranty documentation, service records, and customer communication to support accurate claim resolution.
- Trained staff on warranty procedures, reducing errors in claim submissions and follow-up tasks.
- Resolved escalated warranty issues by collaborating with technicians, vendors, and customers.
- Maintained clear records for parts replacement, labor approvals, and warranty service outcomes.
- Guided team members on warranty eligibility, repair authorization, and claim status updates.
- Provided ongoing support to customers throughout the warranty process, fostering trust and loyalty.
- Supervised parts department workflows, ensuring timely order fulfillment and accurate stock availability.
- Coordinated inventory counts, cycle checks, and replenishment to maintain organized parts records.
- Trained staff on parts lookup, order entry, and department procedures for consistent service delivery.
- Monitored backorders, special orders, and vendor communications to resolve supply delays efficiently.
- Assisted leadership with scheduling, workload distribution, and daily operational priorities.
- Supervised team of parts department employees, improving overall productivity and customer satisfaction.
- Collaborated with service department to ensure timely availability of required parts, minimizing customer wait times.
Pest Control Technician
3 Years- Applied targeted treatments using sprayers, dusters, and bait systems following label and safety requirements.
- Inspected residential and commercial properties to identify termite, rodent, and insect activity.
- Diagnosed infestation sources and recommended control plans tailored to property conditions.
- Documented service findings, treatment details, and follow-up needs with accurate field records.
- Scheduled and completed recurring preventative services to maintain long-term pest control coverage.
- Educated customers on sanitation, exclusion, and prevention steps to reduce future infestations.
- Maintained service equipment, vehicles, and chemical inventory to support daily route efficiency.
- Applied pesticides to the inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Drove to customer residences and places of business to inspect for pests.
- Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
Education
High School Diploma
Skills
Warranty administration
Warranty analysis
Parts logistics
Parts sourcing
Inventory management
Operational management
Team leadership
Timeline
Parts & Warranty Supervisor
A#1 Air
06.2018 - CurrentRead More
Pest Control Technician
All Safe Pest & Termite
06.2015 - 06.2018Read More
Allen High School
High School Diploma
Read More