Nicholas Papianni
South Plainfield,New Jersey
Summary
Proven leader in operational efficiency and team management, I excelled at Vitan Equipment by significantly enhancing customer satisfaction and reducing complaints through expert warranty analysis and effective escalation handling. My tenure is marked by developing key processes that improved service coordination and warranty administration, showcasing my technical knowledge and ability to foster positive client and vendor relationships. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Parts & Warranty Manager
Vitan Equipment
04.2022 - 09.2024
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
- Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.
- Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
Service Coordinator Supervisor
Vitan Equipment
01.2020 - 04.2022
- Promoted a positive work environment through open communication channels and regular team-building activities among staff members.
- Developed strong relationships with clients and vendors, resulting in increased satisfaction rates and repeat business.
- Collaborated with other departments to develop seamless processes, improving overall company efficiency and customer satisfaction levels.
- Reduced client complaints by actively addressing concerns and implementing timely solutions.
Service Dispatcher
Vitan Equipment
10.2018 - 01.2020
- Consistently met or exceeded company targets for response times, customer satisfaction ratings, and team productivity levels.
- Facilitated smooth transitions between shifts by maintaining detailed logs of ongoing service requests and pending tasks.
- Served as a key point of contact between field staff, management, and customers to ensure seamless communication throughout the service process.
- Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.
Education
High School Diploma -
South Plainfield High School
South Plainfield, NJ06.2014
Skills
Warranty Analysis
Operational Efficiency
Team Management
Escalation Handling
Technical knowledge
Policy Enforcement
Compliance Management
Records Review
Order Management
Cost Control
Warranty Administration
Trend Analysis
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 3 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Parts & Warranty Manager
Vitan Equipment
04.2022 - 09.2024
Service Coordinator Supervisor
Vitan Equipment
01.2020 - 04.2022
Service Dispatcher
Vitan Equipment
10.2018 - 01.2020
High School Diploma -
South Plainfield High School
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