Nicholas Souza
MIDDLETOWN,RI
Summary
Dynamic operations manager with a proven track record at Jiffy Lube, enhancing service delivery and reducing wait times through effective process improvements. Skilled in team leadership and problem-solving, I foster a collaborative environment that drives customer satisfaction and operational efficiency. Committed to staff development and maintaining high safety standards.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
General Services Supervisor
Sullivan Tire and Auto Service
2021 - Current
- Oversaw daily operations to ensure optimal service delivery and customer satisfaction.
- Developed and implemented process improvements to enhance workflow efficiency.
- Trained and mentored staff on best practices in service management and customer care.
- Led initiatives to maintain compliance with safety regulations and industry standards.
- Provided exceptional customer service by addressing concerns promptly and effectively resolving issues related to general services functions within the organization.
- Managed facility maintenance to ensure optimal functionality, contributing to increased productivity among employees.
- Facilitated department-wide training on safety protocols, leading to a significant decrease in workplace accidents and injuries.
- Streamlined operations by implementing efficient processes and procedures for the general services department.
Lead Tire Technician
Town Fair Tire
2019 - 05.2021
- Supervised tire installation and repair processes, ensuring compliance with safety standards.
- Trained and mentored junior technicians on tire maintenance best practices.
- Diagnosed tire issues using advanced diagnostic equipment to enhance service accuracy.
- Managed inventory of tires and tools, optimizing stock levels for operational efficiency.
- Implemented quality control measures, reducing customer complaints related to tire
- Collaborated with management to refine workflow processes, increasing service speed and customer satisfaction
- Increased repeat business with exceptional customer service skills and in-depth product knowledge.
- Managed inventory control, reducing waste and ensuring necessary parts were always available for use.
- Assisted customers in making informed decisions on tire purchases based on their specific vehicle requirements.
- Maintained a clean work environment, contributing to a professional atmosphere for both employees and customers.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during installations or repairs.
- Reduced customer wait times by streamlining tire installation and repair tasks.
- Conducted thorough quality checks on completed work, ensuring that all tasks met or surpassed automotive industry standards.
- Diagnosed complex tire issues effectively, providing customers with clear explanations and solutions.
- Performed accurate wheel alignments, ensuring optimal vehicle performance and increased customer satisfaction.
- Regularly exceeded sales targets through expert product recommendations and up-selling techniques.
- Mentored junior tire technicians, facilitating their growth and development within the company.
- Led a team of technicians to consistently meet or exceed performance goals and customer satisfaction ratings.
- Enhanced safety standards within the workplace by conducting regular equipment maintenance and inspections.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Maintained and managed tire and hardware inventory with regular stock assessments.
General Manager
Jiffy Lube Oil Change Center
2016 - 2018
- Oversaw daily operations to ensure high-quality service and customer satisfaction.
- Managed team performance, providing coaching and development to enhance service delivery.
- Implemented process improvements that reduced wait times and increased operational efficiency.
- Established safety protocols, ensuring compliance with industry regulations and reducing incident rates.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
High School Diploma -
Rogers High
Newport, RI06-1999
Skills
- Operations management
- Organizational skills
- Excellent communication
- Reliability
- Multitasking Abilities
- Problem-solving abilities
- Attention to detail
- Time management
- Problem-solving
- Customer service
- Teamwork and collaboration
- Team leadership
- Effective communication
- Adaptability and flexibility
- Staff training/development
- Employee motivation
- Self motivation
- Conflict resolution
- Project management
Accomplishments
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
Certification
TIA instructor
Hunter certified alignment technician
Rhode Island state safety and emissions inspector.
Timeline
General Services Supervisor
Sullivan Tire and Auto Service
2021 - Current
Lead Tire Technician
Town Fair Tire
2019 - 05.2021
General Manager
Jiffy Lube Oil Change Center
2016 - 2018
High School Diploma -
Rogers High