Nicholas Sparks
Plano,TX
Summary
Dynamic professional with a proven track record in account management and customer service, notably at Celanese. Excelled in logistics support, leveraging strong problem-solving and communication skills to enhance operational efficiency and client satisfaction. Demonstrated expertise in SAP, contributing to significant process improvements.
Overview
7
7
years of professional experience
Work History
Account Coordinator
Celanese
Irving, TX
01.2024 - 02.2025
- Managed customer order life (order entry, order changes, on-time delivery) for major distributor
- Managed order returns (physical and non-physical), customer credit/debit claims.
- Provided administrative support, including scheduling, email correspondence, and document preparation.
- Managed client relationships by providing timely responses to inquiries.
- Researched and prepared reports required by management or governmental agencies.
- Communicated with customers when issues arose to inform regarding problem resolution.
- Extensive SAP and Salesforce CMS experience.
Logistics Coordinator
Samsung Electronics
Plano, TX
03.2022 - 01.2024
- Managed levels of claims-related inventory. Coordinated the depletion and replenishment of warehouse stock based on lost, stolen, or damaged items tied to insurance claims.
- Created monthly forecasts and reports to provide full visibility of current inventory status across all U.S. warehouses.
- Worked closely with warehouse operations to ensure that SAP inventory levels and physical inventory matched at all times.
- Extensive use of SAP and N-ERP programs.
Data Center Technician
IBM
Dallas, TX
10.2021 - 02.2022
- Monitored network hardware operations to evaluate proper configuration.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Diagnosed and executed a resolution for network and server issues.
- Dressed and labeled cables for easy identification and traceability.
Business Development Representative
Operatix
Dallas, TX
03.2021 - 09.2021
- Helped facilitate new customer acquisition by connecting potential clients to with our sales team.
- Created prolonged connections with business executives and leaders to help spread awareness of our products and services.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Consulted with businesses to supply accurate product and service information.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Logistics Coordinator
IES Communications
Roanoke, TX
10.2017 - 07.2020
- Tracked orders and notified customers of status or potential delays.
- Implemented systems and procedures for accurate data collection and reporting.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Monitored and adjusted inventory levels according to demand.
- Identified opportunities for inventory reductions.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
Education
Bachelor of Science - Psychology
University of North Texas
Denton, TX05-2017
Skills
- Account management
- Troubleshooting and problem resolution
- Order management
- Customer service
- Logistics support
- Documentation and control
- Problem-solving
- Communication skills
Timeline
Account Coordinator
Celanese
01.2024 - 02.2025
Logistics Coordinator
Samsung Electronics
03.2022 - 01.2024
Data Center Technician
IBM
10.2021 - 02.2022
Business Development Representative
Operatix
03.2021 - 09.2021
Logistics Coordinator
IES Communications
10.2017 - 07.2020
Bachelor of Science - Psychology
University of North Texas
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