Ashley Hatcher/Stanmets
Bangor,PA
Summary
Dedicated professional with diverse experience in caregiving, counseling, and customer service. Served as a student counselor at a church camp and vacation Bible study, mentoring children and supporting their development. Experienced as a Direct Support Professional (DSP) nurse, providing essential care for residents in group homes, including medication management, meal preparation, and personal assistance. Additionally, worked as a cashier at McDonald's and a pool supply store, where I performed water testing and inventory management. Currently employed as a housekeeper in a living facility, ensuring a clean and safe environment for residents.
Overview
12
12
years of professional experience
Work History
Housekeeper
Legend Senior Living
Bath, Pennsylvania
09.2024 - Current
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Responded to requests from guests regarding housekeeping needs.
- Returned rooms to occupant-ready status to satisfy future guests.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Scrubbed kitchen appliances, countertops and fixtures.
- Sanitized all areas of the hotel lobby and public restrooms.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Nana Oasis Pool Supply LLC
Jason Brown and Jessica Brown
Wind Gap, Pennsylvania
03.2024 - 09.2024
- Maintained a clean and orderly checkout area.
- Provided excellent customer service by listening to customer needs and addressing them appropriately.
- Handled returns of merchandise in an efficient manner while maintaining customer satisfaction.
- Performed opening and closing duties such as setting up registers, counting cash drawers.
- Restocked shelves with merchandise as needed.
- Followed company policies regarding payment methods, discounts, refunds.
- Stocked shelves when needed and kept the sales floor neat and organized.
- Balanced the daily cash register transactions with accuracy and attention to detail.
- Provided accurate change back to customers when necessary.
- Processed cash, credit, and check payments accurately and efficiently.
- Maintained clean, orderly and well-stocked register area.
- Helped with purchases and signed customers up for rewards program.
- Kept store presentable with regular cleaning and organization.
- Ordered new product to keep popular items well-stocked.
- Asked detailed questions to determine appropriate items to fill customer needs.
- Welcomed customers, offering assistance to help find store items.
- Built and maintained productive relationships with employees.
Restaurant Waiter
Chili's Bar and Grill
Kankakee, IL
05.2022 - 12.2022
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Resolved customer complaints in a polite manner according to company policy.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Assisted guests with making food and beverage selections.
- Greeted customers, provided menus and answered questions about menu items.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Set up tables in between patrons to reduce wait times.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Participated in banquets or catering functions held outside restaurant premises.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Calculated charges, issued table checks, and collected payments from customers.
- Informed customers of daily specials and signature menu items.
DSP NURSE
Residential Developers
Cissna Park, Illinois
09.2020 - 11.2020
- Provided high-quality care for disabled adults in residential homes
- Created a supportive and inclusive environment, promoted independence, and ensured the well-being and safety of residents.
- Drove clients to doctors' appointments and social outings.
- Consulted with client care team to continually update care plans.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Assisted clients with maintaining good personal hygiene.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Monitored health and well-being of clients and reported significant health changes.
- Helped clients get in and out of beds and wheelchairs.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
Avon helper
03.2020 - 07.2020
- Offered exceptional beauty and skincare products, providing personalized recommendations and excellent customer service to meet clients' needs.
HOUSEKEEPER
04.2018 - 10.2019
- Maintained a clean and organized environment, ensuring a comfortable and pleasant living space for residents.
Bar Hostess
Coyote Ugly Saloon
Chicago, Illinois
05.2019 - 09.2019
- Provided customers with information about the bar's menu items and specials of the day.
- Assisted in seating guests according to their preferences.
- Mixed ingredients to prepare cocktails and other drinks according to recipes or customer's specifications.
- Followed health regulations regarding sanitation practices.
- Balanced cash register at end of shift by counting money in drawer.
- Greeted customers and provided them with menus.
- Answered phones promptly to record and confirm reservations.
CREW MEMBER
MCDONALD'S
12.2017 - 04.2018
- Contributed to a fast-paced team environment, delivering exceptional service and ensuring a positive dining experience for customers.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Packaged menu items into bags or trays and placed drink orders into carriers.
CUSTOMER SERVICE/CASHIER
MCDONALD'S
10.2017 - 04.2018
- Provided excellent customer service, efficiently processed transactions, and created a welcoming atmosphere for customers.
Restaurant Hostess
Olive Garden and chilis
Kankakee, Illinois
08.2017 - 12.2017
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Upsold appetizers, drinks, desserts. when appropriate.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
BABYSITTER/NANNY
NO COMPANY
01.2013 - 10.2017
- Responsible for the safety, well-being, and development of children under my care
- Created a nurturing and stimulating environment for their physical, social, and intellectual growth.
Library Assistant Helped Librarian
Public Library
Goodwine, IL
05.2017 - 07.2017
Student Camp Counselor
True Religion
Goodwine, IL
05.2016 - 08.2016
- Developed and maintained relationships with parents and guardians, providing updates and addressing concerns.
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Oversaw daily operations of assigned cabin groups, ensuring adherence to schedules and camp rules.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Completed and maintained time and attendance forms and inventory lists.
- Coordinated and led group activities for campers and counselors.
Education
High School Diploma -
Kankakee Community College
Kankakee, IL01-2019
High School -
Milford High School
Skills
- Productivity and Time Management
- Prioritization and time management
- Excellent time management
- Multitasking and Time Management
- Order Fulfillment
- Problem Identification
- Problem-solving aptitude
- Analytical Thinking
- Organization
- Customer Service
- Cleaning
- Cash Handling
- Sales and Marketing
- Chemical Handling
- Positive Attitude
- Clear Communication
- Teamwork and Collaboration
- Following Instructions
- Facility Cleaning
- Order Preparation
- Complex Problem-Solving
- Room cleaning
- Customer service
- Supply restocking
- Attention to detail
- Time management
- Problem solving
- Team collaboration
- Task prioritization
- Cleaning techniques
- Guest relations
- Personal hygiene
- Cleaning light fixtures
- Detail-oriented cleaning
Timeline
Housekeeper
Legend Senior Living
09.2024 - Current
Nana Oasis Pool Supply LLC
Jason Brown and Jessica Brown
03.2024 - 09.2024
Restaurant Waiter
Chili's Bar and Grill
05.2022 - 12.2022
DSP NURSE
Residential Developers
09.2020 - 11.2020
Avon helper
03.2020 - 07.2020
Bar Hostess
Coyote Ugly Saloon
05.2019 - 09.2019
HOUSEKEEPER
04.2018 - 10.2019
CREW MEMBER
MCDONALD'S
12.2017 - 04.2018
CUSTOMER SERVICE/CASHIER
MCDONALD'S
10.2017 - 04.2018
Restaurant Hostess
Olive Garden and chilis
08.2017 - 12.2017
Library Assistant Helped Librarian
Public Library
05.2017 - 07.2017
Student Camp Counselor
True Religion
05.2016 - 08.2016
BABYSITTER/NANNY
NO COMPANY
01.2013 - 10.2017
High School Diploma -
Kankakee Community College
High School -
Milford High School