Nicholas Stapleton
Garland
Summary
Results-oriented Computer Service Technician specializing in diagnosing and resolving hardware and software issues. Led training initiatives to boost team performance and customer satisfaction. Enhanced operational efficiency through strategic team development and technical support.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Computer Service Technician
Micro Center Stores
Richardson
11.2024 - Current
- Diagnosed hardware and software issues for customer devices to ensure optimal performance.
- Repaired and replaced faulty components in various computer systems to restore functionality.
- Delivered technical support to customers via phone and in-store, resolving issues to enhance user experience.
- Installed operating systems, applications, and configured hardware on customer devices.
- Guided customers on device maintenance and performance best practices, promoting longevity and optimal functionality.
- Supported training sessions for new technicians on repair techniques and customer service protocols.
- Recorded all repair activities in a ticketing system to ensure precise tracking and accountability.
- Trained new technicians on service protocols and best practices.
Store Manager
Starbucks Coffee Co
Garland
09.2021 - 12.2023
- Soon after being promoted to Store Manager in April of 2022 I was assigned to a grossly underperforming store that consistently fell short of its sales goals. Within six months I had flipped the store from underperforming to exceeding its metrics. On top of that, I built a highly dedicated team that was instrumental in that achievement.
- Oversaw daily store operations and maintained high service standards.
- Assessed store performance through P&L reviews and performance metrics, identifying areas for improvement.
- Met store and company goals by prioritizing tasks, planning effectively, and solving problems.
- Guided team members through coaching and performance evaluations to enhance accountability and workplace culture.
- Trained and developed team members to enhance customer experience.
- Conducted interviews and hired candidates to create a high-performing team.
- Collaborated with team and store leaders to develop capabilities and improve store operations.
- Communicate effectively the company and store goals to all employees and how we achieve these goals.
- I went from barista to shift supervisor to Store Manager in 5 years. During those 5 years I have learned a multitude of leadership, time management and organization skills that have served me well.
Shift Supervisor
Starbucks Coffee Co
Garland
12.2018 - 09.2021
- Led each shift focused on customer satisfaction and store performance.
- Supervised daily operations to ensure adherence to company standards.
- Established benchmarks for customer interactions and store presentation.
- Developed baristas for current roles and prepared them for advancement opportunities.
- Facilitated leadership training to improve drive-thru window efficiency.
- Coordinated staff schedules to optimize coverage during peak hours.
- Created daily plans to manage break schedules and enhance operational efficiency.
- Enforced health and safety guidelines to maintain a secure work environment.
Barista
Starbucks Coffee Co
Garland
07.2018 - 12.2018
- Provided exceptional customer service by anticipating guest needs, enhancing overall satisfaction.
- Crafted beverages to enhance customer experience and satisfaction.
- Engaged customers to build rapport, fostering loyalty and encouraging repeat visits.
- Collaborated with team to meet store goals, contributing to increased sales performance.
- Operated espresso machines, grinders, and brewing equipment safely and efficiently.
- Maintained cleanliness and organization of workspace to comply with health standards.
Co-owner/Operator
B&S Logistics LLC
Winnsboro
08.2016 - 05.2018
- Directed lead generation and client relations to drive business growth.
- Managed daily operations and logistics to ensure efficient service delivery.
- Managed employee schedules and delivery timelines for optimal customer expectations.
- Oversaw effective scheduling for vehicle and equipment maintenance.
- Developed client relationships to identify needs and provide tailored solutions that improved overall service.
- Sourced work for fleet trucks to maximize utilization.
- Developed client relationships to identify needs and tailor solutions.
- Gathered customer feedback to enhance service quality.
Shipping Manager/Production Coordinator
Col-Met Engineered Finishing Solutions
Rockwall
03.2011 - 08.2016
- Oversaw packaging and timely shipping of orders while maintaining high-quality standards.
- Scheduled daily shipments, coordinating production timelines across departments to meet delivery deadlines.
- Managed packing team to achieve on-time shipments while ensuring safety standards and operational efficiency.
- Negotiated freight contracts to secure optimal pricing for customer shipments.
- Provided completion estimates and shipping quotes for each order to improve customer service.
- Coordinated customer communications for every shipment to guarantee satisfaction.
- Digitized customer relations systems, streamlining processes for shipping labels and invoices.
Education
High school Diploma -
Winnsboro High School
Winnsboro, Tx01-2010
Skills
- Technical support and repair
- Hardware and software troubleshooting
- System configuration and installation
- Network troubleshooting
- Data recovery and computer assembly
- Client management
- Team leadership and training
- Attention to detail
- Time management
- Effective communication skills
- Inventory management
- Team building
- Problem solving
- Process improvement
- Delegating work
- Recruiting and hiring
- Leadership development
- Store operations
- Strategic thinker
- Outstanding communication skills
Certification
- Dell Authorized Service Provider
- Lenovo Authorized Service Provider
- Lenovo Brand Service Champion
- HP Authorized Service Provider
- Apple Authorized Service provider
Timeline
Computer Service Technician
Micro Center Stores
11.2024 - Current
Store Manager
Starbucks Coffee Co
09.2021 - 12.2023
Shift Supervisor
Starbucks Coffee Co
12.2018 - 09.2021
Barista
Starbucks Coffee Co
07.2018 - 12.2018
Co-owner/Operator
B&S Logistics LLC
08.2016 - 05.2018
Shipping Manager/Production Coordinator
Col-Met Engineered Finishing Solutions
03.2011 - 08.2016
High school Diploma -
Winnsboro High School