Colbie Bourlier
Hilliard,OH
Summary
- Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities.
- Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
5
5
years of professional experience
Work History
Computer Service Technician
Decision One
10.2021 - 12.2021
- Provided excellent customer service and achieved a high rate of client satisfaction and retention
- Loaded correct software to computers ensuring customer satisfaction was met
- Troubleshooted hardware, and software as needed if problem(s) arose
- Troubleshooting including running hard drive diagnostics, taking laptops to repair team and assisting with replacing keyboards, mouse pad, etc
- Creating tickets in case the computer needs failed after hard drive diagnostic fails, faulty fans and/or equipment in general
- Reporting to proper channels to communicate success rates of imaging profiles
- Checking to see that internal graphic drives are working if not checking external
- Most importantly making sure before the customer receives their new device it's properly cleaned and packaged.
DCO Tech
Amazon AWS Data Center
02.2022 - Current
- Take ticket's from company's ticketing system and follow instruction given on what problems were wrong with servers
- Also kept a clean environment while being responsible for company equipment, transferring working parts into the host taking broken parts out
- Then disposing of broken parts accordingly dependent on said part
- Able to communicate with lead's, managers, and co-workers on problems that required cooperation to complete
- Also created tickets in order to communicate with surrounding people on what problems needed to be fixed my making detailed notes on the actions I made on the servers/equipment, and how it can be properly executed.
Building Technician
Dublin City Schools
01.2023 - 09.2024
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Proved successful working within tight deadlines and a fast-paced environment.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Created overrides for afterschool events, during a period of being on-call, Using ACM in order to schedule the correct time slots.
- Experience using JAMF to update, monitor, and push both CA certificates, and MDM profiles.
Curb Side Shopper
HEB
03.2020 - 06.2020
- Worked to ensure a positive and hassle-free customer experience
- Handled food with sanitation and safety in mind
- Maintained up-to-date knowledge of all retail promotions
- While doing all tasks in a timely and professional manner.
Education
Diploma -
Dr Kirk Lewis Career And Technical Highschool
Houston Texas05.2020
Skills
- Communication Skills
- Ability to Multitask
- Creativity
- Time Management
- Teamwork
- Adaptability
- Communication
- Fast Learner
- Ability to Work in a Team
- Computer Hardware
- Computer Skills
- Customer Service
- Computer Networking
- DCO Tech
- Security Protocols
- Data Recovery
- Hardware upgrades
- Printer repair
- Server maintenance
- Network Administration
- Desktop Technical Support
- Help Desk Operations
- Remote Support
- Mobile Device Management
- Inventory Control Systems
Timeline
Building Technician
Dublin City Schools
01.2023 - 09.2024
DCO Tech
Amazon AWS Data Center
02.2022 - Current
Computer Service Technician
Decision One
10.2021 - 12.2021
Curb Side Shopper
HEB
03.2020 - 06.2020
Diploma -
Dr Kirk Lewis Career And Technical Highschool
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