Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Kyle Totty

Dayton,OH

Summary

I am a well versed and goal oriented individual that prides myself on my ability to problem solve, form and run think tanks, allocate and compile thorough notes, but in addition I'm always looking for ways to either improve upon my utilization of methods, or streamline operation.

I have always been a critical thinker, that loves to challenge myself, but I always put standards, regulations, safety, and relations before operations.

My long term goal is to establish myself as an integral variable within my career path, and implement a long term growth plan of sustained, educational opportunities to prosper within an IT environment.

I have always been Adept at applying math and mechanical skills to work accurately, streamline operations, and reduce resources and time.

I am incredibly resourceful in stand alone or group exercises and reliable with execution practices required for hands on tasks and their related equipment.

Well-versed in inspecting products, maintaining clean work areas and assisting with packaging, which rounds out my overall tedium of quality control.

Overview

1
1
Certification

Work History

Computer Service Technician

Creek Technologies
Beavercreek, OH
02.2024 - Current
  • Serve as a professional customer service POC and potential endpoint for a technical support team, focused on diagnosing, troubleshooting and resolving Client systems.
  • Secondary trainer for Creek Technology Staff transitioning through WPAFB 88th service desk
  • Utilize proprietary software to navigate and repair DOD certified network infrastructure.
  • Maintain proprietary VPN software and diagnose home networks.
  • Utilize RDP, and powershell sessions to fulfill Client requests from silent installs to profile rebuilds, and system restores.
  • Utilize proprietary and open source ticketing systems to organize and resolve Client issues
  • Design operational templates to drive Client focused engagements.

Education

High School Diploma -

Meadowdale High School
Dayton, OH
07.2008

CompTia Certification Courses - Security+ SY0-601

Udemy
Online Learning Platform

Some College (No Degree) - Mechanical Engineering And Applied Mechanics

Washington University in St Louis
St Louis, MO

Skills

  • Advanced Computer Building and programming
  • Advanced troubleshooting
  • Powershell and CMD knowledgebase
  • (CAD) Computer Aid Drafting & Design skills
  • Minor RFID programming & operations
  • Customer Service and Customer Relations specialist
  • Excellent project management skills
  • Excellent productivity within team, and group environments
  • Minor Counseling experience
  • Minor Supervisory
  • Inventory & minor auditing
  • Schematic Reading
  • Production Background
  • Materials Handling
  • Basic Mechanical Abilities
  • Industrial Quality Control
  • Materials Handling
  • Cintas certified Forklift, and Crane operator
  • Cintas Certified First Aid

Affiliations

  • I am currently involved with my partners non profit organization "All in Together" of Louisville KY
  • I am currently beginning my Network+ studies and intend to delve further within the field

Accomplishments

  • [L.E.O. Award] Recipient "Leadership, Excellence, and Opportunity"
  • I have been recognized by mentors and the district president of Harbor freight tools during my time in retail for going above and beyond, and providing peak customer service with exceptionalism. I am since well recognized by the establishment throughout the Dayton area.

Certification

  • CompTia SY0-601
  • DOD Security Clearance

Timeline

Computer Service Technician

Creek Technologies
02.2024 - Current

High School Diploma -

Meadowdale High School

CompTia Certification Courses - Security+ SY0-601

Udemy

Some College (No Degree) - Mechanical Engineering And Applied Mechanics

Washington University in St Louis
Kyle Totty