Nicholas Stephen
Summary
Seasoned and trustworthy installation and repair technician setting up, configuring, and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of a team. Remove personal pronoun. highly motivated with a desire to take on new challenges.
Overview
4
4
years of professional experience
Work History
Field Technician
EchoStar
Garner
01.2026 - Current
- Diagnosed and resolved technical issues in the field, enhancing customer satisfaction.
- Installed satellite systems and ensured proper alignment for optimal signal strength.
- Used hand tools and diagnostic equipment to ensure accurate and efficient installations.
- Educated customers on system operations and best practices for usage and care.
- Developed rapport with customers, leading to successful sales closure.
Fiber Optic Technician
Prince Telecom
Garner
11.2024 - 01.2026
- Installed fiber optic cables and networks for residential and commercial projects.
- Performed routine maintenance on fiber optic systems, contributing to system reliability and performance.
- Assisted in troubleshooting connectivity issues in various network environments.
- Collaborated with customers to address needs and ensure high satisfaction with fiber optic services.
- Adhered to company safety protocols during installations and while operating company vehicles to maintain a safe work environment.
Pro Fulfillment Associate
Lowes Home Improvment
Garner
09.2022 - 05.2024
- Processed and fulfilled customer orders accurately and efficiently.
- Managed inventory levels and organized stock to ensure optimal product availability.
- Maintained optimal inventory levels
- Collaborated with team members to enhance order fulfillment processes for improved customer satisfaction.
- Assisted customers in locating products and addressing inquiries to promote a positive shopping experience.
Education
Cleveland High School
Clayton, NCSkills
- Residential and commercial installation and repair
- Network troubleshooting
- Safety protocol adherence
- Order fulfillment
- Inventory management
- Vehicle handling
- Problem solving
- Customer support
- Collaborative teamwork
- Customer relationship management
- Sales
- Time management
References
References available upon request.
Timeline
Field Technician
EchoStar
01.2026 - Current
Fiber Optic Technician
Prince Telecom
11.2024 - 01.2026
Pro Fulfillment Associate
Lowes Home Improvment
09.2022 - 05.2024
Cleveland High School