Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Stevenson

Rockdale

Summary

Dynamic Shift Manager at McDonald's with a proven track record in driving sales and enhancing team performance through effective coaching and motivation. Skilled in decision-making and operations management, I excel in resolving customer complaints and fostering strong relationships, ensuring high-quality service and compliance with standards.

Overview

7
7
years of professional experience

Work History

Shift Manager

Mcdonalds
11.2023 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

CNC Press Brake Operator

Allied Precision Fabricating
06.2021 - 06.2023
  • Programmed CNC brake press back gage for custom profiles.
  • Increased workplace safety by strictly adhering to company guidelines and OSHA regulations during all operations.
  • Developed a comprehensive understanding of blueprints, schematics, technical drawings for error-free interpretation during the fabrication process.
  • Collaborated with team members on complex projects for timely completion and seamless assembly processes.

Deisel Mechanic

Sunbelt Equipment Marketing Incorporated
06.2018 - 05.2021
  • Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
  • Performed preventive maintenance on engines, transmissions, tracks, and other vehicle systems.
  • Troubleshot and diagnosed problems with, electrical, mechanical and hydraulic systems.
  • Completed checklist of fluid levels, filtration systems and more as part of service orders.

Education

General Studies

Conneaut Lake High School
Conneaut Lake, PA
06-2005

Skills

  • Decision-making

  • Operations management

  • Accurate money handling

  • Customer service focus

  • Employee training

  • Staff motivation

  • Handling customer complaints

  • Relationship building

  • Team development

  • Mentoring and coaching

Timeline

Shift Manager

Mcdonalds
11.2023 - Current

CNC Press Brake Operator

Allied Precision Fabricating
06.2021 - 06.2023

Deisel Mechanic

Sunbelt Equipment Marketing Incorporated
06.2018 - 05.2021

General Studies

Conneaut Lake High School

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