Nicholas Stewart
Norwood
Summary
Proven professional with a track record of enhancing safety and security at NYSDOCCS through expert conflict resolution and emergency response skills. Excelled in high-stress situations and adequately assisted in customers' needs at Potsdam Town and Country Club and Pizza Hut.
Overview
12
12
years of professional experience
Work History
Correctional Officer
NYSDOCCS
Malone, NY
05.2017 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Shift Manager
Pizza Hut
Potsdam, NY
10.2014 - 05.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Exercised composure under pressure and in escalated customer service scenarios.
Pro Shop Employee
Potsdam Town and Country Club
Potsdam, NY
05.2013 - 10.2014
- Developed strong relationships with vendors, negotiating favorable terms for product orders and securing exclusive merchandise deals.
- Boosted pro shop sales through strategic visual merchandising that highlighted new products and seasonal items effectively.
- Streamlined store operations by implementing efficient organizational systems for merchandise displays and storage solutions.
- Educated customers on proper golf course etiquette and safety guidelines, fostering a positive experience for all players.
- Managed financial transactions accurately using point-of-sale systems, ensuring proper accounting of daily sales reports and inventory records.
Education
Criminal Justice -
Tompkins Cortland Community College
Cortland, NYAssociate In Criminal Justice - Criminal Justice
SUNY Canton
Canton, NY05.2015
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Policy enforcement
- Safety and security enforcement
- Observation
- Safety
- Weapons training
Timeline
Correctional Officer
NYSDOCCS
05.2017 - Current
Shift Manager
Pizza Hut
10.2014 - 05.2017
Pro Shop Employee
Potsdam Town and Country Club
05.2013 - 10.2014
Criminal Justice -
Tompkins Cortland Community College
Associate In Criminal Justice - Criminal Justice
SUNY Canton