Nicholas Stewart
Norwood
Summary
Proven professional with a track record of enhancing safety and security at NYSDOCCS through expert conflict resolution and emergency response skills. Excelled in high-stress situations and adequately assisted in customers' needs at Potsdam Town and Country Club and Pizza Hut.
Overview
12
12
years of professional experience
Work History
Correctional Officer
NYSDOCCS
05.2017 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Shift Manager
Pizza Hut
10.2014 - 05.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Exercised composure under pressure and in escalated customer service scenarios.
Pro Shop Employee
Potsdam Town and Country Club
05.2013 - 10.2014
- Developed strong relationships with vendors, negotiating favorable terms for product orders and securing exclusive merchandise deals.
- Boosted pro shop sales through strategic visual merchandising that highlighted new products and seasonal items effectively.
- Streamlined store operations by implementing efficient organizational systems for merchandise displays and storage solutions.
- Educated customers on proper golf course etiquette and safety guidelines, fostering a positive experience for all players.
- Managed financial transactions accurately using point-of-sale systems, ensuring proper accounting of daily sales reports and inventory records.
Education
Criminal Justice -
Tompkins Cortland Community College
Cortland, NYAssociate In Criminal Justice - Criminal Justice
SUNY Canton
Canton, NY05.2015
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Policy enforcement
- Safety and security enforcement
- Observation
- Safety
- Weapons training
Timeline
Correctional Officer
NYSDOCCS
05.2017 - Current
Shift Manager
Pizza Hut
10.2014 - 05.2017
Pro Shop Employee
Potsdam Town and Country Club
05.2013 - 10.2014
Criminal Justice -
Tompkins Cortland Community College
Associate In Criminal Justice - Criminal Justice
SUNY Canton
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