NICHOLAS STONE
West Des Moines
Summary
Detail-oriented Performance driven Highly organized Time management Effective communication Problem-solving Coaching and mentoring Quality assurance
Overview
18
18
years of professional experience
Work History
Owner/Operator
Berts Awesome Temp Service
04.2021 - Current
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Production Supervisor
Pitney Bowes Presort Services
01.2020 - 04.2021
- Led production workers to consistently meet the company's productivity standards and requirements
- Organized mail flow on production floor by assigning workers and assessing volumes and type of mail based on current staffing levels to meet postal deadlines
- Oversaw quality function throughout the production area and assured Mail Preparation Total Quality Management processes and procedures were followed at all times
- Completed required USPS and internal reports, job costing reports, and applications of all USPS postal regulations
- Performed weekly facility maintenance and audited facility and all production workers to ensure Quality Management System compliance
- Handled all new employee onboarding and trained new employees while following all company standards
- Updated company Business Continuity Plan quarterly, and managed and maintained Business Impact Analysis
- Monitored surveillance cameras and badge reader systems to ensure proper functionality daily
- Consistently met the company's mailing productivity standards with precision
- Promoted a clean work area to prevent possible injuries to self and others
- Showed ability to work in a fast-paced environment with frequent interruptions, work effectively under pressure, and have strong organizational skills
- Recognized Multi Line Optical Character Reader compatible mail, overweights, Fastforward and non-Fastforward mail to organize for proper processing
Quality Control Supervisor
Pitney Bowes Presort Services
01.2011 - 01.2020
Quality Control Clerk
Pitney Bowes Presort Services
01.2010 - 01.2011
Kitchen Manager
Royal Mile
01.2009 - 01.2010
- Oversaw and coordinated the operations and management of the kitchen staff through proper training and supervision
- Effectively hired, trained, and supervised employees in food preparation, sales, and customer service
- Supervised production and service, inventory and ordering, food storage and rotation, food preparation, and service and production time standards
- Conducted routine food safety reviews and ensured all sanitation and food safety standards were met
- Supported chefs by assisting in food preparation
- Received and stored food supply deliveries
- Maintained cleanliness of work areas, equipment, and utensils while following proper sanitization procedures
- Performed all duties while working within a fast-paced team environment
Kitchen Staff
Court Avenue Brewing Company
01.2007 - 01.2009
Education
Diploma -
Theodore Roosevelt High School
01.1999
Skills
- Detail-oriented
- Performance driven
- Highly organized
- Time management
- Effective communication
- Problem-solving
- Coaching and mentoring
- Quality assurance
- Hiring
- Documentation and reporting
Timeline
Owner/Operator
Berts Awesome Temp Service
04.2021 - Current
Production Supervisor
Pitney Bowes Presort Services
01.2020 - 04.2021
Quality Control Supervisor
Pitney Bowes Presort Services
01.2011 - 01.2020
Quality Control Clerk
Pitney Bowes Presort Services
01.2010 - 01.2011
Kitchen Manager
Royal Mile
01.2009 - 01.2010
Kitchen Staff
Court Avenue Brewing Company
01.2007 - 01.2009
Diploma -
Theodore Roosevelt High School
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