Nicholas Stoto
IVEK Corporation
Springfield,VT
15
years of professional experience
Results-driven Sales Professional and IT Support Specialist experienced in driving revenue growth and enhancing customer satisfaction. Delivered impactful sales strategies and built strong client relationships while also providing comprehensive support in operating systems and help desk solutions. Focused on teamwork and adaptability to achieve goals and improve system performance through effective problem-solving and customer service.
Work History
Technical Sales Specialist
14 Years 6 Months- Developed tailored solutions to meet client technical requirements and enhance product utilization.
- Collaborated with engineering teams to streamline product specifications and improve customer satisfaction.
- Conducted in-depth product demonstrations, effectively showcasing features and benefits to diverse client bases.
- Analyzed market trends to identify new opportunities, driving strategic initiatives for product positioning.
- Provided expert advice on software solutions, leading to increased customer confidence in purchasing decisions.
- Effectively managed time and resources to ensure consistent achievement of sales objectives and high levels of customer satisfaction.
- Streamlined sales processes by identifying areas for improvement and implementing necessary changes.
- Developed a deep understanding of competitor offerings, enabling targeted marketing efforts that resulted in higher market share.
- Supported marketing efforts by attending trade shows and industry events as a knowledgeable representative of the company''s products.
IT Support Specialist / Technician
3 Years 10 Months- Provided technical support for hardware and software issues, ensuring timely resolution and user satisfaction.
- Diagnosed and resolved network connectivity problems, enhancing overall system performance.
- Managed inventory of IT equipment and supplies, ensuring availability for ongoing projects.
- Analyzed support ticket trends to identify recurring issues, driving process improvements in service delivery.
- Led initiatives to upgrade systems and software, reducing downtime and enhancing security protocols.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Streamlined operations with effective management of software licenses, user accounts, and access control.
Education
GED
Skills
IT asset management
Help desk support
Operating system support
Remote support
Technical sales acumen
Problem-solving
Technical sales
Analytical skills
Time management
Interpersonal communication
Customer support
Sales management
Timeline
IT Support Specialist / Technician
IVEK Corporation
10.2022 - CurrentRead More
Technical Sales Specialist
IVEK Corporatioin
02.2012 - CurrentRead More
Springfield High School
GED
Read More