Nicholas Sutton
Macomb,MI
Summary
Dynamic and results-oriented professional with extensive experience in retail and manufacturing environments, notably with BJ's Wholesale. Excelled in customer service and asset recovery, enhancing customer satisfaction and reducing inventory shortages. Skilled in cash handling and machine operation, consistently adhering to safety standards. Proven track record of improving operational efficiency and fostering positive customer relationships.
Overview
14
14
years of professional experience
Work History
Recovery Associate
BJ's Wholesale
06.2023 - 02.2025
- Retrieved items returned by customers and restocked on display shelves.
- Stocked merchandise following planogram to maintain sales floor merchandising standards.
- Followed safety and security policies and procedures to reduce hazards and incidents.
- Remained attentive and alert to prevent inventory shortages of high-demand items.
- Communication with customers professionally and proactively to provide product information and advice.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Removed damaged and Open items from customer view.
Cashier/Stocker
Dollar General
03.2020 - 07.2023
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Kept work areas neat, clean and free from debris.
- Updated merchandise pricing to match new values and special promotional rates.
Machine Operator Assembler
LDB Plastics
04.2018 - 01.2020
- Operated machining equipment safely with team of operators.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Complied with company and OSHA safety rules and regulations.
- Recognized and reported defective material and equipment to shift supervisor.
Machine Operator/Auditor
Atlantic Percision Products
06.2011 - 07.2016
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Complied with company and OSHA safety rules and regulations.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Set up and ran machinery to produce exceptional products for industrial needs.
Education
High School Diploma -
Dakota High School
Macomb, MI06-2005
Skills
- Cleaning
- Store cleaning
- Cash handling
- Store maintenance
- Sales floor recovery
- Customer service
- Asset recovery
Timeline
Recovery Associate
BJ's Wholesale
06.2023 - 02.2025
Cashier/Stocker
Dollar General
03.2020 - 07.2023
Machine Operator Assembler
LDB Plastics
04.2018 - 01.2020
Machine Operator/Auditor
Atlantic Percision Products
06.2011 - 07.2016
High School Diploma -
Dakota High School
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