Nicholas Taylor
Cameron,MO
Summary
Dependable Veteran specializing in accepting, transmitting and storing sensitive customer data via Microsoft Excel. Maintains strict adherence to applicable regulatory and legal requirements to mitigate risk and liability. Trusted to handle exceptionally valuable and important digital assets for companies and customers alike.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
DIABLED VETERAN
United States Marine Corps
02.2023 - Current
- Working towards implementing community outreach programs to promote mental health awareness.
- Help with cooking for Men's group for the Church
- VA Programs
- Microsoft Excel to help myself stay organized
Internet Sales Manager/Sales Agent Representative
RANDY CURNOW CHEVY BUICK GMC DODGE CHRYSLER JEEP
12.2022 - 02.2023
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Improved cross-functional collaboration between sales, marketing, and customer support teams by implementing regular communication channels and update meetings.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
- Kept detailed records of sales and contracts.
Package Delivery Driver
UPS
01.2020 - 11.2022
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
Local Sort Supervisor
UPS
10.2019 - 03.2021
- Enhanced team productivity by providing regular training and performance feedback.
- Collaborated with other supervisors to streamline workflow across departments.
- Resolved customer issues promptly, fostering positive relationships with clients and carriers alike.
- Established clear expectations for team performance while fostering a positive work culture that encouraged continuous improvement.
- Supported company initiatives by actively participating in meetings, trainings, and workshops as needed.
- Ensured timely dispatch of shipments with efficient management of the sorting team VIA Microsoft Excel.
- Decreased workplace accidents, enforcing safety protocols and conducting safety meetings.
Sales and Leasing Consultant
Gladstone Dodge CHRYSLER JEEP & RAM
10.2006 - 12.2019
- Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
- Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
- Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
- Maintained strong and well-managed online presence to successfully market community.
- Analyzed current market conditions and competitor information to develop and implement marketing plans and projects for existing assets.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Provided informative responses to client inquiries regarding property features, neighborhood characteristics, pricing options, application processes among others.
Insurance Producer
STATE FARM
02.2019 - 10.2019
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Adhered to all regulations for insurance sales.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
- Implemented marketing strategies to generate new leads and expand the client base.
- Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage options.
- Educated clients on complex insurance concepts using clear language, increasing comprehension levels.
- Coordinated claim processing between clients and carriers, facilitating timely resolution of disputes and ensuring fair settlements for all parties involved.
UNITED STATES MARINE
United States Marine Corps
06.2011 - 11.2011
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Motorcycle Technician
Texoma Harley Davidson
02.2006 - 10.2006
- Contributed to the growth of the dealership''s reputation by consistently delivering high-quality workmanship in all repair jobs.
- Provided excellent customer service by addressing client concerns promptly, explaining technical issues clearly, and offering expert advice on motorcycle care.
- Safeguarded customer trust by adhering strictly to safety regulations during all repair processes.
- Enhanced customer satisfaction by performing diagnostic tests and repairs on motorcycles efficiently and accurately.
MACHINEST
PRECISION MACHINED PARTS
02.2005 - 08.2005
- Inspected completed parts to verify compliance with specifications and quality standards.
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Operated drill presses, lathes and milling machines to produce required parts.
- Manually set up machinery, lathes, and grinders.
- Used CNC and manual equipment to perform both initial and final machining.
- Worked with team members to improve production processes and procedures.
Education
No Degree - ASSOCIATES DEGREE FOR HARLEY DAVIDSON TRAINING
Fort Scott Community College HARLEY DAVIDSON
Fort Scott, KS05.2007
No Degree - ASSOCIATES DEGREE
Pittsburg State University
Pittsburg, KS05.2007
High School Diploma -
Nevada High School
Nevada, MO05.2006
Skills
- Critical thinking abilities
- Active listening techniques
- Data Entry Efficiency
- Claims Processing Expertise
- Conflict Resolution Strategies
- Interpersonal relationship building
- Case Documentation
- Client Advocacy
- Microsoft Excel Professional
Timeline
DIABLED VETERAN
United States Marine Corps
02.2023 - Current
Internet Sales Manager/Sales Agent Representative
RANDY CURNOW CHEVY BUICK GMC DODGE CHRYSLER JEEP
12.2022 - 02.2023
Package Delivery Driver
UPS
01.2020 - 11.2022
Local Sort Supervisor
UPS
10.2019 - 03.2021
Insurance Producer
STATE FARM
02.2019 - 10.2019
UNITED STATES MARINE
United States Marine Corps
06.2011 - 11.2011
Sales and Leasing Consultant
Gladstone Dodge CHRYSLER JEEP & RAM
10.2006 - 12.2019
Motorcycle Technician
Texoma Harley Davidson
02.2006 - 10.2006
MACHINEST
PRECISION MACHINED PARTS
02.2005 - 08.2005
No Degree - ASSOCIATES DEGREE FOR HARLEY DAVIDSON TRAINING
Fort Scott Community College HARLEY DAVIDSON
No Degree - ASSOCIATES DEGREE
Pittsburg State University
High School Diploma -
Nevada High School