Nicholas Terrell

• Developed and implemented procedures for maintaining IT systems, networks, and databases.
• Troubleshot and resolved technical problems related to hardware and software applications
• Monitored system performance metrics and identified potential roadblocks to ensure optimal operations.
• Assisted in the design of storage solutions that met customer requirements for high availability and and response times.
• Provided end-user support for issues related to computer hardware and software configuration or usage.
• Maintained detailed documentation of all changes made to the systems environment including backup and restore processes.
• Investigated root causes for operation issues and developed appropriate corrective actions.
• Oversaw field installations and guided projects to meet deadlines.
• Created and maintained process and production documentation.

• Collaborated with cross-functional teams to gather requirements, design solutions, and implement features that streamlined operational efficiency.
• Served as an internal consultant on complex projects, offering technical insights and expertise to guide project teams towards optimal solutions.
• Provided mentorship to junior engineers, knowledge sharing and skill development within the team.
• Identified and resolved intricate business challenges by leveraging technological solutions, process and procedures.
• Introduced innovative ideas and technologies that contributed to enhancing application performance and user experience.
• Conducted in-depth research on emerging technologies, ensuring alignment with long-term company goals and future-proofing applications.
• Conducted performance tests on various application components to ensure stability and scalability.
• Conducted thorough testing and debugging, ensuring robust and reliable software performance.
• Created comprehensive technical documentation, including architectural diagrams, and user guides, enhancing knowledge sharing and onboarding processes.
• Presented project updates, technical findings, and recommendations to both technical and non-technical stakeholders.

· Administered enterprise-level applications such as CRM, ERP, and other business-critical applications.

· Installed, configured, and maintained various application servers, including Apache Tomcat, JBoss, and WebSphere.

· Performed regular software updates, patches, and upgrades to maintain system stability and security.

· Monitored application performance, identified and resolved issues, and optimized system configurations to improve overall efficiency.

· Collaborated with developers, analysts, and other stakeholders to deploy new applications and implement changes to existing ones.

· Managed user accounts, permissions, and access control to ensure data security and compliance with company policies.

· Created and maintained documentation for application installation, configuration, and troubleshooting procedures.

· Conducted regular backups and disaster recovery testing to ensure business continuity in case of system failure.

· Provided end-user support and training to help employees effectively use business applications and troubleshoot common issues.

• Trained technical personnel according to company and industry standards.
• Determined technical requirements for projects and set work deadlines.
• Developed work teams and delegated tasks according to employee strengths.
• Troubleshot and resolved problems with programs and systems.
• Connected with clients to identify needs and provide helpful solutions.
• Troubleshot and updated client software and applications.
• Participated in designing diagnostics and quality assurance frameworks to analyze completed solutions.
• Expanded systems with new features and structural components.
• Devised technology-based solutions to meet range of operational needs.
• Utilize troubleshooting methodology to identify, Identify Replicate, Resolve/Escalate when needed.
• Performed security audits to locate potential threats and identify improvement areas.
• Design custom security access permissions groups.
• Serve as subject matter expert to internal associates (Implementation, Client Services, Management and Corporate Support) and/or clients regarding the resolution of product hardware, software and operating system issues via desk side, phone, or remote access for all supported applications or products and systems such as Workforce Now and ADP Reporting and Data cloud.