Nicholas Teston
Sugar Hill,GA
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Operations Success Manager
Mansfield Energy
Gainesville, GA
01.2024 - Current
- Coordinate with various departments to ensure operational issues are resolved entirely and promptly on behalf of the customer, and to meet account performance objectives.
- Managing projects to implement new technologies and troubleshooting any unforeseen issues.
- Maintain permissions, passwords, and keep system database up to date.
- Coaching team members on customer service techniques and problem-solving skills.
Weekend
Nolan Transportation Group, LLC
Alpharetta, GA
08.2021 - 01.2024
- Managing a portfolio of 26 enterprise-level accounts, consistently ensuring a high level of customer satisfaction through proactive communication and problem-solving.
- Advising coworkers and carriers on how to proceed when issues arose, drawing on a deep understanding of industry regulations and best practices.
- Working closely with shippers and receivers to schedule shipments, coordinate timelines, and manage expectations.
- Analyzing trends and insights to inform pricing and rate adjustments for loads, using data-driven decision-making to stay competitive.
- Consistently exceeding expectations and helping Nolan Transportation Group stand out in a highly competitive field.
- Overseeing the weekend tracking team, assigning tasks and priorities for peak efficacy.
Carrier Sales Representative
Nolan Transportation Group, LLC
Alpharetta, GA
05.2021 - 07.2021
- Negotiated and secured competitive rates with carriers, leveraged industry expertise to ensure favorable outcomes for both customers and carriers.
- Sourced coverage for high-importance loads, built relationships, and proactively addressed potential issues to maintain high levels of customer satisfaction.
- Excelled in this role through strong analytical skills, strategic thinking, and effective communication with a range of stakeholders.
Creative Services Student Assistant
Kennesaw State University
Kennesaw, GA
07.2020 - 05.2021
- Maintained inventory records and organized equipment before and after video shoots for seamless operations.
- Troubleshot issues with equipment to ensure proper functionality.
- Efficiently managed metadata tagging and data organization to ensure easy access and retrieval of information.
- Produced engaging animations for KSU's social media channels, resulting in increased audience engagement and brand recognition.
Professional Events Industry Sales Enablement
ETA - Creative Event Producers
Marietta, GA
01.2020 - 08.2020
- Acquired a working knowledge of 'Pipedrive' Customer Relationship Management software, in conjunction with 'LinkedIn Sales Navigator' and 'dropcontact' software.
- Assisted with researching prospect company/industry events and identifying key decision-makers, and harvesting critical contact information.
- Participated in the research, planning, execution, and tracking of demand generation campaigns leveraging social media.
Warehouse Intern
ETA - Creative Event Producers
Marietta, GA
01.2020 - 03.2020
- Planned, prepped and pulled stock from designed “pull sheets” (video, audio, and scenic) and loaded equipment on trucks.
- Received equipment upon its return and assisted in the QC'ing and restocking process.
- Collaborated with team members to complete tasks efficiently and effectively.
Marketing and Publicity Intern
Smiths Olde Bar
Atlanta, GA
08.2019 - 12.2019
- Contributed to the development of marketing collateral for upcoming events by providing valuable insights and assistance.
- Collaborated with talent to ensure the success of events, demonstrating exceptional communication and coordination skills.
- Successfully integrated QR codes into marketing materials through persuasive pitching and effective implementation strategies.
Assistant Manager
Victorious Vapors
Cumming, GA
04.2017 - 12.2019
- Supervised daily operations, including scheduling shifts and assigning duties.
- Fostered trust and long-term relationships with regular customers, resulting in increased brand loyalty and repeat business.
- Optimized product displays for maximum efficiency, contributing to an improved customer experience and increased sales revenue.
Education
Certificate - Teaching English As A Foreign Language
University of Toronto
Toronto, ON10-2022
Bachelor of Science - Public Relations
Kennesaw State University
Kennesaw, GA05-2021
Skills
- Project Management
- Customer Relations
- Records Management
- Schedule Management
- Research and due diligence
- Training and mentoring
Timeline
Operations Success Manager
Mansfield Energy
01.2024 - Current
Weekend
Nolan Transportation Group, LLC
08.2021 - 01.2024
Carrier Sales Representative
Nolan Transportation Group, LLC
05.2021 - 07.2021
Creative Services Student Assistant
Kennesaw State University
07.2020 - 05.2021
Professional Events Industry Sales Enablement
ETA - Creative Event Producers
01.2020 - 08.2020
Warehouse Intern
ETA - Creative Event Producers
01.2020 - 03.2020
Marketing and Publicity Intern
Smiths Olde Bar
08.2019 - 12.2019
Assistant Manager
Victorious Vapors
04.2017 - 12.2019
Certificate - Teaching English As A Foreign Language
University of Toronto
Bachelor of Science - Public Relations
Kennesaw State University
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