Nicholas Thiel

• Patrolled Park grounds to ensure visitor safety, rule compliance, and protection of grounds and facilities
• Provided public assistance by answering questions, giving direction and promoting community use of facilities
• Responded to incidents, enforced town ordinances and codes
• Coordinated with local law enforcement and emergency services when needed
• Monitored park facilities, trails and equipment to identify hazards, report issues and maintain a safe environment
• Delivered exceptional customer service to residents and visitors,fostering a welcoming an respectful park atmosphere
• Completer detailed incident and activity reports to support accurate records and improved park operations.
• Conducted routine patrols, monitoring activities within park boundaries for compliance.
• Enforced park regulations to ensure visitor safety and environmental protection.
• Responded to emergency situations, coordinating with local authorities for effective resolution.
• Documented incidents and prepared reports, maintaining accurate records of park activities.
• Engaged with visitors to provide information about park features and regulations.
• Collaborated with law enforcement agencies on investigations related to illegal activities in parks.
• Investigated and reported crimes, accidents, offenses, and damage to property.
• Issued traffic citations and electronic tickets for violations of traffic laws.
• Streamlined daily operations by implementing efficient scheduling practices for patrol assignments and special events coverage.
• Maximized communication efficiency within the department by developing strong relationships with peers, supervisors, and external partners.
• Enhanced public safety by conducting regular patrols and enforcing park regulations.
• Ensured accurate record-keeping by diligently completing incident reports and submitting documentation in a timely manner.
• Provided exceptional customer service to park visitors by addressing concerns promptly and professionally while offering assistance when needed.

• Recruits and trains new staff, members, and ensures member retainment with customer service satisfaction
• Current with CPR and first aide certification to provide emergency response in case of injury
• Evaluates employees and delivers orientation sessions to new clients.
• Responsible for tracking and reporting progress of members as well as member enrollment
• Led 25-30 classes weekly consisting of up to 35 members using fitness templates
• Monitors environment for safety, training issues and cleanliness
• Develops, manages and executes schedules while ensuring a supportive work environment
• Flexibility in working all shift hours

interacts pleasantly with members, promoting rules, regulations and safety measures to educate and inform

• Adapts instruction to accommodate special needs, disabilities and physical limitations

• Adhered to state laws regarding safe alcoholic beverages services, customer regulations and food safety
• Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards
• Mediated conflict in bar/restaurant environment ensuring safety of patrons and staff
• Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
• Verified drinking age requirements of customers by carefully reviewing photo identification
• Effectively handles customer complaints and special requests
• Performed opening a closing duties, printing sales reports, shift change duties, preparing cash drawers and taking inventory
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution
• Served high customer volumes during special events, nights and weekends
• Answered customers questions, recommended items, and recorded order information
• Resolved guest and employee complaints to maintain completer customer satisfaction and workforce effectiveness.