Nicholas Troth
Winter Garden,FL
Summary
I am a dedicated professional with expertise in customer service, multitasking, and time management. I pride myself on being committed to delivering exceptional and memorable experiences for every customer. I'm highly motivated to embrace new challenges, with a strong work ethic, adaptability, and outstanding interpersonal skills. Proficient in working independently and quickly mastering new concepts. Demonstrated expertise in insurance products and a deep understanding of customer needs. I'm experienced in analyzing documentation, facilitating communication between parties, and managing both routine and complex issues. Skilled at identifying and resolving concerns while promoting new products and achieving sales goals.
While the term "people person" is often overused, I pride myself on my ability to assess character and read social dynamics effectively. This skill allows me to prioritize effectively and maximize efficiency. My situational awareness is crucial for connecting with individuals at all levels, whether conversing with a janitor or engaging with CEOs and VPs. With a diverse background that includes owning a restaurant, working in recruitment, retail, and managing offices and logistics, I value each experience as it has shaped me into the sociable and memorable individual I am today.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Realtor
Southern Realtor Group LLC
Windermere , FL
04.2014 - Current
- Responded to customer inquiries and problems to promote great service.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Prepared comparative market analysis to estimate properties' value.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Showed residential properties and explained features, value and benefits of available homes.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Maintained current and accurate CRM database of prospective customers.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Negotiated purchase agreements and contracts with buyers and sellers.
Licensed Insurance Agent
GEICO
Orlando , FL
12.2017 - 09.2024
- Developed and implemented strategies to improve customer service quality.
- Resolved customer complaints promptly and professionally.
- Provided coaching and mentoring support to team members as needed.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Created training modules and documentation to train staff.
- Researched customer needs and preferences to identify opportunities for new business.
Account Manager
Boar's Head
Longwood , FL
06.2015 - 12.2017
- Responded to customer inquiries and problems to promote great service.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Acted as main point of contact in matters relating to client concerns and needs.
- Reset store displays for special events and seasonal merchandise changes.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Presented product features and advantages to potential customers during sales meetings.
- Solicited feedback from customers on their experience with products or services.
- Generated leads through cold calling activities.
Property Preservation Manager
Own Business
Lakeland , FL
11.2012 - 05.2015
- Monitored day-to-day operations of property preservation staff.
- Provided guidance on best practices for maintaining a safe environment when inspecting or servicing a preserved property.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Created and managed budgets for travel, training and teambuilding activities.
- Collaborated with HR to evaluate labor needs and hiring patterns.
- Assessed potential risks associated with proposed projects or investments.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
Restaurant Manager
Own Business
Winter Haven , FL
11.2010 - 11.2012
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Maintained detailed records of sales transactions and daily shift reports.
- Created new menu items based on customer feedback and industry trends.
- Assisted with kitchen preparation during peak times as needed.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Managed accounts payable, accounts receivable and payroll.
- Trained new employees to perform duties.
- Resolved problems or concerns to satisfaction of involved parties.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Conducted interviews with potential employees in order to assess their skills and qualifications.
- Reviewed resumes and applications for accuracy and completeness.
Recruitment Consultant
Linear Recruitment
Sheffield , United Kingdom
04.2008 - 10.2010
- Conducted initial phone interviews with potential candidates to assess their skills and qualifications.
- Drafted job postings for clients, posted them on various online platforms, and screened resumes.
- Developed and maintained relationships with hiring managers to understand their needs and preferences.
- Attended industry events and conferences to network with potential hires.
- Researched competitive salary data for use in job offers.
- Regularly monitored progress of active searches against set timelines.
- Scheduled and conducted new employee on-boarding.
- Developed and implemented strategies to increase new customer acquisitions.
- Managed key relationships with customers, partners, and vendors to ensure successful business development initiatives.
- Created sales presentations outlining products and services and value proposition for prospective clients.
- Maintained open and ongoing communication with clients to meet needs and expectations.
Branch Manager
Enterprise Rent-A-Car
Chesterfield , United Kingdom
09.2004 - 04.2008
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Assisted other branches when needed during peak periods or special projects.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Planned work schedules to maintain adequate staffing levels.
- Disciplined employees to encourage compliance with company policies and procedures.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Designed sales and service strategies to improve revenue and retention.
Education
Bachelor of Arts - Hospitality Management With Tourism
Manchester Metropolitan University
Manchester05.2005
Skills
- Team Training and Development
- Policy Management
- Client Account Management
- Client Retention
- Lead Development
- Customer Service
- Client Relationship Management
- Account Management
- Upselling
- Negotiation
- Regulatory Compliance
- Customer Follow-Up
Certification
- Real Estate License
- 20-44 Insurance License
Affiliations
- Keen follower of most sports.
- Spending valuable time with my two daughters.
- Socializing with friends.
- Travel and experiencing new cultures.
- Watching live shows particularly comedy.
- Keen interest in cinema and film.
Accomplishments
- I have consistently been a top performer in what ever field I've turned my hand to.
- In my sales career I have won various awards and attended events accordingly.
- In my insurance career I got all my promotions at the first possible opportunity and achieved this in under 10 months.
Timeline
Licensed Insurance Agent
GEICO
12.2017 - 09.2024
Account Manager
Boar's Head
06.2015 - 12.2017
Realtor
Southern Realtor Group LLC
04.2014 - Current
Property Preservation Manager
Own Business
11.2012 - 05.2015
Restaurant Manager
Own Business
11.2010 - 11.2012
Recruitment Consultant
Linear Recruitment
04.2008 - 10.2010
Branch Manager
Enterprise Rent-A-Car
09.2004 - 04.2008
Bachelor of Arts - Hospitality Management With Tourism
Manchester Metropolitan University
- Real Estate License
- 20-44 Insurance License
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