Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Nicholas Turkoane

New Port Richey,FL

Summary

Skilled Hardworking and driven sales professional that develops personalized plans for guests using upselling techniques while being extremely personable to ensure guest satisfaction. Background in leadership and an expert in guest services as well as building rapport with team members. Organized and skilled in managing multiple priorities with a positive attitude. Studying Business finance/accounting and looking to use my previous experiences and education to begin working up in a financial institution.

Overview

3
3
years of professional experience

Work History

Assets Protection/ Security Specialist

Target
03.2023 - Current
  • improved team productivity, confidence, and safety through thorough training on asset protection policies and practices.
  • Managed inventory control and develop solutions for shortages.
  • built an excellent rapport with the store management, encouraging cooperation and a climate of trust for asset protection operations.
  • coordinated responses in instances of emergencies, guaranteeing the constant safety and satisfaction of Team members, guests, and company assets.
  • Wrote reports documenting activity to better enhance AP tactics as well as team member and guest interactions.

Guest Services/Front End Trainer

Target
04.2022 - 03.2023
  • Boosted sales through effective product recommendations and upselling techniques tailored to individual customer needs.
  • Collaborated with team members and team leads alike to accomplish goals
  • Maintained excellent guest service through all interactions
  • Create personalized relationships with guests
  • Resolved guest issues in timely manner while prioritizing the guest and using deescalation tactics when necessary
  • Handled customer inquiries over phone calls or emails professionally while providing accurate information regarding products or services offered at the store.
  • Developed strong product knowledge through continuous training sessions on new arrivals and best-selling items in the store.
  • Train

Cashier

Culvers
06.2021 - 04.2022
  • Implementing upsell techniques with each transaction while also prioritizing the guest.
  • Work with team members to conquer goals and develop relationships
  • Developed relationships with guests to ensure repeats and satisfaction
  • Developed skill in handling multiple payment methods proficiently.
  • Promoted store promotions and incentive programs to increase overall sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both team members and guests.


Flooring Sales Specialist

Lowes
04.2021 - 04.2022
  • Increased customer satisfaction by providing personalized flooring plans hand tailored to fit the individual guests needs and desires
  • Assisted guests in picking the proper flooring and accessories according to their preferences, budget, room uses, and space.
  • Worked closely with contractors to ensure proper timing and deliveries as well as keep guests satisfied.
  • Offered exceptional after-sales support, addressing client concerns and ensuring overall satisfaction.
  • Use of upselling techniques by promoting higher quality flooring while still exceeding all guests expectations.
  • Promoting in store credit card.
  • Handle cash as well as learn and use multiple sales programs.

Education

Associate of Science - Accounting And Finance

Pasco Hernando State College
New Port Richey, FL
08.2024

High School Diploma -

River Ridge
New Port Richey, FL
05.2021

Skills

  • Incident Response
  • Consultative Sales
  • Educating Clients
  • Project Management
  • Report Generation
  • De-Escalation Techniques
  • Products and Services Knowledge
  • Personable with guests
  • Upselling techniques
  • Developing personalized plans for guests and team members
  • Working closely with guests to ensure their satisfaction
  • Sales and Marketing Strategies

Affiliations

  • College baseball
  • Fostering animals

Timeline

Assets Protection/ Security Specialist

Target
03.2023 - Current

Guest Services/Front End Trainer

Target
04.2022 - 03.2023

Cashier

Culvers
06.2021 - 04.2022

Flooring Sales Specialist

Lowes
04.2021 - 04.2022

Associate of Science - Accounting And Finance

Pasco Hernando State College

High School Diploma -

River Ridge

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Nicholas Turkoane