Nicholas Tyler
Anna
Summary
Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatcher
UPT – United Petroleum Transportation
Dallas
08.2025 - Current
- Coordinate daily dispatch operations for tanker drivers, ensuring safe and compliant movement of petroleum loads.
- Maintain strong relationships with 40+ drivers, brokers, and clients—resulting in improved driver satisfaction and increased access to high-quality loads.
- Resolve real-time issues including breakdowns, weather delays, and routing changes while maintaining a 97% on-time delivery rate.
- Monitor traffic, maintenance indicators, and GPS data to proactively identify risks and reduce disruptions by 20%.
- Track and report KPIs including deadhead percentage, fuel efficiency, and delivery timeliness to support operational decisions.
- Optimize delivery routes, reducing fuel consumption by approximately 12% and improving delivery efficiency.
- Improve communication workflows between dispatch and drivers, decreasing routing errors and increasing productivity.
CDL A Tanker Driver
Andrew Logistics LP
Dallas
03.2024 - 08.2025
- Managed delivery exceptions and scheduling conflicts, improving customer satisfaction and reducing delays.
- Transported hazardous materials with full adherence to DOT and FMCSA regulations.
- Created an internal communication method that improved driver coordination and response times.
- Coached drivers on safe transportation practices and route planning.
CDL A Driver
Timco Logistics
Waxahachie
04.2023 - 03.2024
- Delivered to 12+ national clients while maintaining strict safety and compliance standards.
- Suggested process improvements for driver coordination and documentation accuracy.
- Used delivery metrics to support cost-reduction and operational improvements.
CDL A Driver
J.B. Hunt Transport Services
Lancaster
02.2021 - 03.2023
- Mentored new drivers in navigation tools, compliance, and scheduling best practices.
- Used predictive analytics to avoid delays from traffic and hazardous weather conditions.
- Received recognition for consistent safety performance and early/on-time deliveries.
Account Services Representative
TD Ameritrade Institutional
Southlake
11.2017 - 01.2021
- Provided support to financial professionals using Salesforce and internal platforms.
- Resolved system issues, improving first-call resolution metrics.
- Analyzed KPIs to reduce handling time and increase account conversion rates.
- Offered feedback to update aging procedures based on recurring client challenges.
Automotive Sales Representative
Meador Super Center
Fort Worth
08.2015 - 10.2017
- Exceeded monthly sales goals through strong customer communication and follow-up.
- Handled digital documentation and financing processes with accuracy and compliance.
Education
Martin High School
Arlington, TXSome College (No Degree) - Business Administration
Jarvis Christian University
Hawkins, TXSkills
- Dispatching & Load Planning
- DOT & FMCSA Compliance
- Route Optimization
- Real-Time Problem Solving
- Driver Relationship Management
- KPI Tracking (On-Time %, Deadhead %, Fuel Efficiency)
- Technical Troubleshooting
- Process Improvement
- Microsoft 365
- Salesforce
- SQL
- Python
- GPS / TMS Systems
- Customer Communication
Certification
- Google IT Support Professional Certificate
- Google Cybersecurity Certificate (In Progress)
- Cisco Networking Basics Certificate
- Hands-on practice: Python scripting, SQL queries, SIEM exploration
Timeline
Dispatcher
UPT – United Petroleum Transportation
08.2025 - Current
CDL A Tanker Driver
Andrew Logistics LP
03.2024 - 08.2025
CDL A Driver
Timco Logistics
04.2023 - 03.2024
CDL A Driver
J.B. Hunt Transport Services
02.2021 - 03.2023
Account Services Representative
TD Ameritrade Institutional
11.2017 - 01.2021
Automotive Sales Representative
Meador Super Center
08.2015 - 10.2017
Martin High School
Some College (No Degree) - Business Administration
Jarvis Christian University