Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karla Villanueva

Tampa

Summary

Experienced transportation dispatcher with over 7 years of professional dispatch experience. Committed to accuracy in planning and coordinating fleet operations to support timely delivery and profitability. Highly skilled in driver communication, load booking, route planning, and problem resolution. Reliable, detail-oriented, and bilingual in English and Spanish.

Overview

7
7
years of professional experience

Work History

Dispatcher

JG Freight LLC
Tampa
05.2024 - Current
  • Dispatch daily operations for an 8-truck fleet within a family-owned carrier.
  • Book and negotiate loads to maximize rate per mile and maintain profitability.
  • Maintain constant communication with drivers regarding routes, ETAs, and load details.
  • Coordinate pickups and deliveries to ensure on-time performance.
  • Resolve driver issues including delays, breakdowns, and service problems.
  • Review rate confirmations, BOLS, and delivery paperwork for accuracy.

Tampa/Mid-South Truck Dispatcher

CEMEX USA - New Line Transport
Tampa
01.2022 - 05.2024
  • Dispatched and coordinated approximately 40 trucks across Tampa and Mid-South regions.
  • Booked brokered loads to support daily transportation needs.
  • Entered orders into Load Master and provided load details to drivers.
  • Monitored truck movement and communicated delays to brokers promptly.
  • Assisted drivers during roadside emergencies and breakdowns.
  • Reviewed shipment and financial data for accuracy.
  • Coordinated daily truck schedules for efficient delivery routes and timely pickups.
  • Communicated with drivers to provide updates and resolve issues during transit.

Dispatcher

Orlando and Son Transport LLC / Tony's Transport Solutions LLC
Tampa
04.2020 - 12.2022
  • Scheduled trucks to ensure timely delivery of freight.
  • Maintained communication with drivers regarding routes and delivery updates.
  • Negotiated rates with brokers to maintain profitability.
  • Processed invoices, BOLS, and transportation documentation.
  • Resolved operational issues during transit.

Cashier Team Lead

The Home Depot
Brandon
03.2019 - 06.2020
  • Provided exceptional customer service in a fast-paced environment.
  • Trained and guided new cashiers on registers and store procedures.
  • Supported daily opening and closing operations.

Education

High School Diploma -

Bloomingdale Senior High School

Skills

  • Dispatch Coordination
  • Driver Communication
  • Load Booking & Brokerage
  • Rate Negotiation
  • Route Planning / Optimization
  • Deadhead Reduction
  • Load Boards (DAT, Truckstop)
  • Customer & Broker Relations
  • Documentation & Order Entry
  • Problem Resolution
  • Bilingual Spanish / English
  • Customer relationship management
  • Dispatch software proficiency
  • Problem solving
  • Customer service
  • Dispatching procedures

Timeline

Dispatcher

JG Freight LLC
05.2024 - Current

Tampa/Mid-South Truck Dispatcher

CEMEX USA - New Line Transport
01.2022 - 05.2024

Dispatcher

Orlando and Son Transport LLC / Tony's Transport Solutions LLC
04.2020 - 12.2022

Cashier Team Lead

The Home Depot
03.2019 - 06.2020

High School Diploma -

Bloomingdale Senior High School
Karla Villanueva