Nicholas Utterback
Bloomington,IN
Summary
Dependable Plumber, dedicated team player and top performer consistently meeting project deadlines and budget goals. Knowledgeable about importance of quality work and preventive maintenance. Over 12 years of experience in residential and commercial plumbing.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Plumber
Roto-Rooter
Bloomington, IN
04.2023 - Current
- Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
- Enhanced service efficiency by maintaining a thorough knowledge of the latest plumbing technologies, tools, and techniques.
- Increased repeat business through exceptional customer service and follow-up communications.
- Reduced response times by effectively scheduling appointments and managing daily workloads.
- Boosted revenue with upselling additional services based on individual client needs.
- Collaborated with team members for successful completion of large-scale commercial plumbing projects.
- Streamlined operations by maintaining an organized inventory of tools, equipment, and replacement parts.
- Provided comprehensive estimates to clients for proposed work, ensuring clarity in cost expectations and project timelines.
- Minimized downtime during emergency repairs, prioritizing client safety and property protection.
- Educated customers on preventative maintenance measures to reduce future plumbing issues.
- Maintained compliance with local building codes and regulations throughout all phases of service delivery.
- Repaired plumbing systems, components, and equipment.
- Offered guidance and training to junior team members.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Inspected structures to avoid any obstruction and delays throughout project.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Complied with state plumbing codes throughout duration of each project.
- Filled pipe systems with water and air to determine location of leaks.
- Inspected sewers and piping systems to assess quality and condition.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Cut and drilled holes in walls to permit passage of pipes.
- Used clamps and brackets to attach pipes to walls, structures and fixtures.
- Assisted with repairs to steam, drainage, and sewer lines.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
Owner/Operator Technician
Utterly Useful Services
Bloomington, IN
03.2021 - 04.2023
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Implemented effective financial management practices, improving cash flow and profitability.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Plumber's Assistant
AJ TAYLOR PLUMBING
Bloomington, IN
03.2012 - 03.2021
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Unclogged sinks and toilets for customers using tools and drain cleaners.
- Filled plumbing fixtures and pipes with water or air to detect and locate leaks.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Drilled and cut holes in walls and floors to accommodate passage of pipes.
- Repaired sinks, dishwashers and other domestic appliances, removing clogs and cleaning pipes.
- Inspected pipes and piping systems to assess quality and condition.
- Organized and moved materials from truck to job site to support project requirements.
- Used couplings, clamps and screws to assemble pipe sections, tubing and fittings.
- Installed underground storm, sanitary sewer, irrigation systems and water piping systems.
- Assisted licensed plumbers in installation and repair of plumbing systems.
- Cleaned and maintained plumbing tools and equipment to reduce potential downtime.
- Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
- Installed plumbing systems and fixtures in residential and commercial properties.
- Installed water heaters and sump pumps in alignment with industry best practices to support customer satisfaction.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Offered guidance and training to junior team members.
- Ran stainless, aluminum, steel and PVC piping.
- Measured, cut and assembled new pipe and placed assembled pipe in hangers or other supports.
- Performed rough-ins, repairing or replacing fixtures and water heaters and located or removed leaking or broken pipes.
Education
GED -
Aurora High School, Bloomington, IN, US
Bloomington, INNo Degree - Plumbing Technology
Mechanical Skills Inc Plumbing Apprentice School
ONLINE05.2027
Skills
- Conflict resolution techniques
- Tool and Equipment Operation
- Pressure Regulation Familiarity
- Pump Installation Expertise
- Plumbing Fixture Troubleshooting
- Critical Thinking Capacity
- Septic System Maintenance
- Professionalism and Ethics
- Backflow Prevention Understanding
- Emergency Plumbing Response
- Water Heater Knowledge
- Drain Cleaning Proficiency
- Waste Disposal System Knowledge
- Water Filtration Systems
- Plumbing Code Compliance
- Manual Dexterity Proficiency
- Physical stamina and strength
- Continuous Learning Attitude
- Attention to Detail Focus
- Sewer Line Inspection
- Pipe Cutting Precision
- Inventory Management Abilities
- Job Estimation Accuracy
- Project Management Fundamentals
- Valve Repair Experience
- Equipment Operation
- Staff Management
- Troubleshooting
- Project Management
- Plumbing Repairs
- Hand and power tools
- Plumbing
- Emergency Services
- Safety Protocols
- Detail Oriented
- Conflict Resolution
- Plumbing Fixture Installation
- Relationship Building
- Decision-Making
- Problem-Solving
- Adaptability
- OSHA Compliance
- Open Drainage Systems
- Multitasking
- Active Listening
- Continuous Improvement
- Drainage Repair
- Time Management
- Professionalism
- Teamwork and Collaboration
- Attention to Detail
Certification
OSHA Training - 10 HOURS
Timeline
Service Plumber
Roto-Rooter
04.2023 - Current
Owner/Operator Technician
Utterly Useful Services
03.2021 - 04.2023
Plumber's Assistant
AJ TAYLOR PLUMBING
03.2012 - 03.2021
GED -
Aurora High School, Bloomington, IN, US
No Degree - Plumbing Technology
Mechanical Skills Inc Plumbing Apprentice School