Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Walker

Escondido ,CA

Summary

Hardworking employee enthusiastic about learning the job inside and out. I pursue opportunities to learn new skills and contribute to group success. I will always offer strong administrative, relationship-building and problem-solving abilities. My attention to detail, especially when it comes to great customer service has always propelled me in every job I have worked and also in my day to day life as well.

Overview

6
6
years of professional experience

Work History

Amazon Delivery Driver

Amazon
09.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Host

Olive Garden
06.2022 - 08.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Valet

Valley View Casino
05.2019 - 10.2021
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
  • Answered guest's questions about property amenities and services.
  • Maneuvered vehicles into designated areas to maximize parking capacity.
  • Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
  • Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.

Games Associate

Knotts Berry Farm
07.2018 - 03.2019
  • Assisted in the development of promotional materials for upcoming games, contributing to increased sales and brand awareness.
  • Increased customer satisfaction by providing friendly and knowledgeable assistance on game rules and strategies.
  • Ensured high-quality demo experiences for potential buyers by consistently updating knowledge regarding game mechanics provided during demonstrations.
  • Managed inventory effectively, ensuring all games and supplies were readily available for customers when needed.
  • Trained new Games Associates on company policies, procedures, and best practices for superior customer service delivery.
  • Built lasting relationships with regular customers through personalized recommendations based on their gaming preferences and playing styles.

Education

Highschool Diploma -

Morse High School
San Diego, CA
06.2018

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Attention to Detail
  • Punctual and Reliable
  • Problem-Solving
  • Resilient
  • Clean Driving Record
  • Safe Driving Record
  • Client Relationship Management

Timeline

Amazon Delivery Driver

Amazon
09.2022 - Current

Host

Olive Garden
06.2022 - 08.2022

Valet

Valley View Casino
05.2019 - 10.2021

Games Associate

Knotts Berry Farm
07.2018 - 03.2019

Highschool Diploma -

Morse High School
Nicholas Walker