Nicholas Walton
Hampton,VA
Summary
Security supervisor with experience leading teams, coordinating incident response, and enforcing security policies in fast-paced environments. Proven strengths in safety communication, conflict resolution, and maintaining operational readiness. Skilled in first-aid knowledge and emergency situation protocols.
Overview
9
9
years of professional experience
Work History
SECURITY SUPERVISOR
ROSIE'S GAMING EMPORIUM
Hampton, VA
09.2024 - Current
- Supervise security operations and personnel to help maintain a safe and secure environment for guests, employees, and company property.
- Led and supported security staff during daily operations to enhance team effectiveness and response to incidents.
- Monitored facility activities, addressing safety, security, and policy violations to maintain a secure environment.
- Enforce security policies, facility rules, and established safety procedures.
- Communicate effectively with security personnel, management, employees, and guests to resolve issues and maintain orderly operations.
- Respond to incidents, disturbances, and customer concerns professionally and in accordance with company procedures.
- Coordinated security coverage to ensure proper staffing in key areas. and ensuring appropriate attention to high-traffic areas and operational needs.
ASSISTANT MANAGER
BURGER THEORY
Newport News, Virginia
05.2023 - 07.2024
- Streamlined restaurant operations by supervising staff, enhancing customer service, enforcing quality control, and optimizing daily processes.
- Supported sales and profitability growth through collaboration with the general manager on operational strategies.
- Fostered teamwork and supported employee development through effective leadership, guidance, and accountability.
- Prepared new hires for success by training staff and implementing consistent procedures and performance standards.
- Resolved customer and employee concerns in a professional manner while maintaining a positive work environment.
- Protected compliance with health and safety rules, food safety standards, and company policies.
- Reduced waste and controlled supply costs through inventory monitoring and timely ordering of food and materials.
- Kept scheduling, payroll, and administrative tasks organized to support smooth operations.
LINE COOK / ASSISTANT MANAGER
Bar Louie
Hampton , VA
08.2019 - 04.2023
- Prepared and executed food according to established recipes, quality standards, portion controls, and food safety requirements.
- Coordinated food preparation with kitchen staff, ensuring timely service during peak periods.
- Supported daily restaurant operations in a fast-paced, high-volume environment.
- Led and supported front-of-house and kitchen employees, fostering a collaborative work environment.
- Assisted with employee training, scheduling, performance management, and daily team coordination.
- Collaborated with management on promotions and events, enhancing customer engagement and driving sales.
- Maintained compliance with sanitation, safety, and company standards.
- Used communication, problem-solving, and conflict-resolution skills to address customer and employee concerns.
- Helped maintain a professional, productive, and team-oriented work environment.
REVENUE RECOVERY ASSOCIATE
UPS
Laurel , MD
06.2017 - 08.2019
- Investigated and resolved billing discrepancies, recovering revenue and minimizing financial losses.
- Audited customer accounts to identify discrepancies and ensure accurate billing.
- Applied analytical and problem-solving skills to identify revenue leakage, enhancing billing accuracy.
- Analyzed shipping invoices and identified billing errors and undercharged shipments.
- Used UPS systems and tools to track, analyze, and reconcile outstanding payments.
- Collaborated with cross-functional teams to enhance revenue recovery processes and address customer billing issues.
- Communicated professionally with customers regarding outstanding balances and payment concerns.
- Prepared detailed reports and documentation for management review and decision-making.
Education
High School Diploma -
GWYNN PARK HIGH SCHOOL
Brandywine, MD05-2011
Some College (No Degree) - Government
College of Southern Maryland
La Plata, MDSkills
- Security Supervision
- Security Operations
- Incident Response
- Policy Enforcement
- Safety & Security
- Surveillance systems
- Crisis management
- Conflict Resolution
- Guest Relations
- Staff Training
- Employee Scheduling
- Team management
- Operations Management
- Security Logistics
- Operational Support
- Data Analysis
- Revenue Recovery
- Safety & Compliance
- Problem Solving
- Cross-functional collaboration
- Time Management
- Communication
- Staff supervision
- Incident reporting
- Crisis management
Timeline
SECURITY SUPERVISOR
ROSIE'S GAMING EMPORIUM
09.2024 - Current
ASSISTANT MANAGER
BURGER THEORY
05.2023 - 07.2024
LINE COOK / ASSISTANT MANAGER
Bar Louie
08.2019 - 04.2023
REVENUE RECOVERY ASSOCIATE
UPS
06.2017 - 08.2019
High School Diploma -
GWYNN PARK HIGH SCHOOL
Some College (No Degree) - Government
College of Southern Maryland