Nicholas White
Syracuse
Summary
Detail-oriented and self-motivated leader with a diverse background in service management and emergency response. Recognized for strong communication skills and the ability to uphold high standards of service while fostering a collaborative team environment.
Overview
12
12
years of professional experience
Work History
Service Manager
Cuse Car Care
Syracuse
09.2022 - Current
- Managed daily operations of service department, improving workflow efficiency.
- Coordinated repair schedules and parts ordering, ensuring timely service delivery.
- Resolved customer complaints and concerns to maintain satisfaction levels.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Firefighter/EMT-Basic
Prince Wiliam County Department of Fire and Rescue
Woodbridge
07.2017 - 06.2022
- Responded to emergency calls, delivering critical assistance to victims in high-pressure situations.
- Maintained fire apparatus and property to ensure operational readiness and safety standards.
- Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
- Trained new EMT personnel on emergency response procedures, enhancing team preparedness and effectiveness.
Paramedic
NAVAC/ NOVA Ambulance
Liverpool
11.2013 - 07.2017
- Administered medications and performed advanced life support techniques to stabilize critically ill patients.
- Documented patient care reports accurately and thoroughly, ensuring compliance with medical standards.
- Trained new paramedics on protocols, equipment use, and emergency response tactics, enhancing team readiness.
Education
Paramedicine
SUNY Upstate Medical University
Syracuse NY11-2013
Associate of Applied Science - Fire Protection Technology
Onondaga Community College
Syracuse, NY05-2011
Skills
- Service management in a high paced environment
- Self-motivated, Attention to detail
- Effective communication in a team dynamic
- Customer relationship management
- Trustworthy and honest
- Operational efficiency
- Reporting and documentation
Timeline
Service Manager
Cuse Car Care
09.2022 - Current
Firefighter/EMT-Basic
Prince Wiliam County Department of Fire and Rescue
07.2017 - 06.2022
Paramedic
NAVAC/ NOVA Ambulance
11.2013 - 07.2017
Paramedicine
SUNY Upstate Medical University
Associate of Applied Science - Fire Protection Technology
Onondaga Community College